Operations Coordinator III

Kaiser Permanente; Oakland (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Kaiser Permanente is seeking an individual to assist strategic business planning and development by gathering and collating data to inform decisions. The role involves collaborating with stakeholders, tracking project activities, and supporting policy development with minimal supervision.

The position emphasizes adherence to regulatory and internal standards, with opportunities to contribute to training programs and process improvement.

Qualifications

• Minimum one year of experience in Business/Healthcare Administration or related field.
• High School Diploma or GED (or equivalent) and 2+ years in corporate/business environment OR 3+ years in corporate/business setting.
• Experience supporting policy development, regulatory compliance, or project coordination is preferred.

Responsibilities

• Build and maintain effective peer relationships across teams to share resources and information.
• Follow instructions to complete routine and non-routine work with limited supervision.
• Assist in strategic business planning by gathering data via interviews, surveys, and databases to define initiatives.
• Support compliance by providing information on policies, guidelines, and procedures to staff and clinicians.
• Assist in policy development by data collection and drafting internal policy documents.
• Coordinate routine and non-routine training programs for a wide range of operations.

Skills

Attention to Detail

Communication

Critical Thinking

Decision Making

Teamwork

Learning Agility

Problem Solving

Integrity

Education

High School Diploma or GED

Job description

Job Summary

Assists strategic business planning and development by gathering and collating data to achieve business objectives and informing key business decisions, with day to day supervision. Assists with project execution and management by collaborating with stakeholders within their team and tracking/reporting project-related activities to ensure expectations are met. Assists in monitoring and improving existing processes by performing routine processes with general supervision and following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by leveraging working knowledge to ensure that others are provided with information on new or updated organizational and departmental policies, guidelines, and procedures. Assists with developing policies and procedures by assisting in data collection to help inform policy development pertaining to applicable functions and scope. Supports training by assisting in the development of training requirements to ensure compliance with regulatory and internal standards with minimal guidance.

Essential Responsibilities

• Pursues effective peer relationships within and across teams to obtain and share resources and information. Listens to, addresses, and seeks performance feedback; acts as an informal resource for less experienced team members. Actively seeks new relevant knowledge and skills based on strengths and weaknesses; reviews others work to help others learn. Adapts to change, challenges, and feedback with minimal guidance; demonstrates flexibility in work. Assesses and responds to the needs of others to support completion of work tasks.
• Follows instructions to complete routine and non-routine work assignments with limited supervision. Collaborates with others to recommend appropriate solutions for routine and non-routine issues; escalates complex issues; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities within ones team.
• Assists strategic business planning and development by: gathering and collating data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives, which may include: writing grant proposals and conducting and publishing research, and informing key business decisions, with day to day supervision; documenting project inputs, requirements, and potential risks in strategic project plans, with day to day supervision; and collaborating within and across teams to align on routine project deliverables and timelines.
• Supports legal, regulatory, and compliance adherence by: leveraging working knowledge to provide others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures, which may include: conducting bill/claim audits, assessing policy/procedure violations to claims, recording audit findings; and performing standard and non-standard project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations (e.g., federal, state and contractual leaves of absence, ADAAA, Workers compensation, and Return to Work issues to employees and managers), and within established service expectations.
• Assists with efforts to develop policies and procedures by: assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, with minimal day to day supervision; and writing internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, with minimal day to day supervision.
• Supports training by: assisting in the development of training requirements to ensure compliance with regulatory and internal standards with minimal guidance; coordinating the delivery of routine and non-routine training programs to stakeholders; and developing standard and non-standard project-based training curriculum for a wide variety of operations related activities.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Business Acumen
• Business Documentation
• Business Planning
• Business Process Improvement
• Operations Management
• Systems Thinking

Minimum Qualifications

• Minimum one (1) year of experience in Business/Business Administration, Healthcare/ Healthcare Administration, or a directly related field.
• High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment OR Minimum three (3) years of experience working in a corporate or business office environment.

Preferred Qualifications

• One (1) year of experience with employee benefits.
• One (1) year of experience with grant proposal writing and/or grant-related research conduction.