Operations Coordinator I (DOO)

Samaritan Daytop Village, Inc.; New York (NY); On-site; USD 62,845 - 76,810; Full time

Job summary

Samaritan Daytop Village, Inc. is looking for an Operations Coordinator I in New York City. This position is responsible for ensuring the operational safety and efficiency of a shelter site, managing admin and safety functions, and supervising staff. Candidates must have at least three years of relevant experience, an FDNY F-80 Certification, and strong knowledge of DHS guidelines. The role is pivotal for maintaining a hazard-free environment to support the mission of delivering quality services to those in need.

Qualifications

• At least three years of related management experience supervising staff.
• FDNY F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems.
• Ability to monitor policy and procedure in accordance with agency guidelines.

Responsibilities

• Ensures program adherence to regulatory guidelines.
• Manages daily operations and safety protocols.
• Maintains program census and shelter unit statuses.

Skills

Supervising staff in shelter/transitional housing

Knowledge of DHS regulations

Policy and procedure implementation

Education

High School diploma or equivalent

Job description

Operations Coordinator I

Salary: $69,828

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and the greater New York Area.

Samaritan Daytop Village serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ.

The Role

The Operations Coordinator I is responsible for ensuring the safe and efficient operations of an agency Shelter site by managing and monitoring administrative, fiscal, food services, physical plant safety and security, and transportation systems. This position supports a positive environment of care for persons served by ensuring a clean, hazard‑free, and supportive environment for the effective delivery of quality services. In addition, this position supervises the program operation team and provides support to the social service director and staff. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Please note: Candidates must have FDNY F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems.

Responsibilities

• Ensures program adherence to Federal, State, and NYC Department of Homeless Service regulatory guidelines governing physical plant and fire/safety management.
• Manages and monitors program environment to ensure that regulatory guidelines and agency safety/security policies are followed and interpersonal and professional relationships remain positive.
• Manages and monitors daily operations, vehicle/transportation systems and client metro‑card distribution, fire drills, children's school attendance and all building front desk activities. Maintains compliance with Health, Safety, and Risk Management Manual. Supervises onsite security guards and visiting service providers for clients and agencies.
• Ensures all shelter units meet DHS and OTDA standards upon the client’s admission and shelter stay. Manages and updates critical files as needed.
• Maintains program census and the status of all shelter units by monitoring client attendance, pass control, and the sign‑in and out sheets and nightly roster. Ensures each family signs the nightly roster and their attendance is recorded in DHS Cares daily. Assists budget department with monthly reconciliation with Cares.
• Reviews and approves staff time cards and vacation requests by agency deadlines.
• Maintains adequate staff coverage at the assigned facility.

Qualifications

• High School diploma or equivalent.
• At least three (3) years of related management experience supervising staff in shelter/transitional or permanent supportive housing and experience working with the NYC Department of Homeless Services (DHS) or other similar city‑operated organizations.
• FDNY F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems.
• Ability to implement and monitor policy and procedure in accordance with agency guidelines.
• Knowledge of NYC Department of Homeless Services regulations of physical plant management, food services management, and fire safety management.