Operations Coordinator (*Hybrid)

McGrath; Roberta Mill (NC); Hybrid; USD 36,000 - 64,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Life Insurance

DailyPay

HSA

FSA

Pet Insurance

Wellness resources

Job summary

McGrath in Concord, NC seeks an Operations Coordinator to coordinate delivery, installation and removal of modular buildings and perform admin tasks for Sales and Operations.

The role requires 3+ years in a professional setting, strong customer service experience, and proficiency in MS Excel, Outlook and Word. After onsite training, you’ll follow a hybrid schedule from the office and home.

Qualifications

• 3+ years experience in a professional business environment.
• 3+ years in a customer service role with ability to build relationships.
• Thrives in a fast paced, high volume environment.
• Strong communication and problem solving abilities.
• Proficiency in MS Excel, Outlook and Word.

Responsibilities

• Coordinate delivery, installation and removal of modular buildings with internal partners, vendors and customers.
• Perform light accounting/billing, document retention, quote documentation and back-end charge process.
• Support Sales and Operations with timely information and reporting.
• Maintain timelines, run reports and ensure deadlines are met.
• Communicate clearly with vendors, customers and project teams.

Skills

Customer service

MS Excel

MS Outlook

MS Word

Communication skills

Problem solving

Tools

MS Excel

Outlook

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Coordinator (*Hybrid)

Full Time Regular Admin Support Worker Concord, NC, Concord, NC, US

5 days ago Requisition ID: 2835

Salary Range: $17.16 To $30.72 Hourly

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location.

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*Hybrid - This position requires onsite training in Concord, NC, typically for a few months, with the duration varying based on individual progress and business needs. After training, employees transition to a hybrid schedule with 3 days per week in the office, 2 days from home. Work arrangements, including hybrid schedules, are subject to change based on business needs, operational requirements, and company policy. Candidates must live within commuting distance of our Concord, NC office.

A Day in the Life

As an Ops Coordinator we are looking for a highly motivated individual to effectively coordinate and logistically oversee the delivery, installation, and removal of modular buildings with internal partners, vendors and customers. This role will also perform a variety of administrative tasks including light accounting/billing, document retention, quote documentation/approval and the back-end charge process in support of our Sales and Operations departments.

What You’ll Do

This role will collaborate with sales representatives, internal/external customers, vendor partners, project managers and coordinators and others to:

• While maintaining a people-focused approach, you will meet the needs and expectations of both internal and external customers by gathering customer information and ensuring projects are completed on time.
• Effectively provide timely information people need to know to do their jobs; providing direct support to sales, vendors and customers to coordinate movement of equipment.
• Communicate on a technical and professional level while interfacing with vendors, contractors, architects, and customers clearly and succinctly in writing or verbally.
• Use systems, tools, and informal methods effectively to manage each project to completion while properly adhering to Company policies and procedures.
• Manage and run reports to ensure deadlines of the business and customer needs are met
• Negotiate skillfully with customers and vendors to settle differences/conflicts effectively; win concessions with customers without damaging relationship.
• Performs other duties as assigned

Must Haves

• 3 + years experience working in a professional business environment required.
• 3+ years in a customer service role with ability to build lasting relationships.
• Able to thrive and succeed in a fast paced, high volume work environment.
• Enjoy working hard and being a self-starter; action oriented and full of energy; pursue everything with drive, energy and a need to finish well.
• Learn quickly independently and with direction. Relentless and versatile learning, open to change; enjoy unfamiliar tasks and can navigate new situations effectively.
• Composed, cool under pressure; can handle stress and is not knocked off balance by the unexpected.
• Adhere to an appropriate and effective set of core values; is widely trusted; seen as direct, truthful; can admit mistakes; can be candid with peers.
• Create effective peer relationships and can solve problems with peers; is seen as a team player; encourages collaboration.
• Ability to effectively problem solve, be proactive and be assertive in finding a solution
• Excellent business verbal/written communication skills, including strong interpersonal and conflict resolution skills.
• Proficiency in MS Excel, Outlook and Word. Ability to navigate multiple systems and learn new systems easily.

Nice to Haves

• Knowledge of Construction/terms
• Accounting experience
• Knowledge of AI as it relates to operations coordination, logistics, and modular building management is a plus

Special Considerations:

• Extended periods of time sitting and working on a computer.
• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is "YOU" matter!
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
• We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
• We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!

Flexibility & Evolving Responsibilities

This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.

Equal Employment Opportunity & Hiring Requirements

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

AI Use in Our Interview Process

You are welcome to use AI tools to prepare in advance for our interview process. During interviews, however, candidates should respond based on their own knowledge, experience, and perspective without real-time assistance from AI or another person. This helps us have an authentic conversation and evaluate candidates consistently. If you need a reasonable accommodation to participate in the interview process, please let us know.