Operations Coordinator, Cell & Gene - Marken

UPS; New York (NY); On-site; Full time

Job summary

UPS is seeking an Operations Coordinator for its Cell & Gene Operations Team based in New York. This full-time role involves supporting logistics for Cell and Gene Therapy while ensuring quality customer service and compliance. The candidate will coordinate shipments, manage operations, and work collaboratively with regulatory teams, making it an integral role in the handling and transport of healthcare products.

Qualifications

• Experience in international air freight, logistics, or distribution preferred.
• Customer service experience required.
• Self-motivated and goal-oriented.

Responsibilities

• Support daily operations and coordinate with Control Tower Coordinators.
• Manage dispatch of drivers and ensure proper shipment documentation.
• Communicate shipment status with all stakeholders.

Skills

Customer service operations

Attention to quality and detail

Team player

Tools

MS Office

Excel

Word

Job description

Operations Coordinator, Cell & Gene - Marken

Join UPS as an Operations Coordinator, Cell & Gene - Marken.

Job Purpose: Support the Cell & Gene Operations Team in developing operational capabilities in Cell & Gene Therapy logistics to ensure high customer service, quality, and satisfaction.

Main Duties and Responsibilities

• Support daily operations of the Cell and Gene team and coordinate with Control Tower Coordinators regarding shipments.
• Use technology for shipment monitoring and management.
• Coordinate with LSPs, branches, and depots for shipment solutions.
• Manage packaging, equipment, and trained operatives according to project specifications.
• Dispatch drivers for collections and deliveries, ensuring timely and compliant documentation.
• Work with regulatory teams for trade compliance on shipments.
• Book shipments with airlines and integrators for optimal routing.
• Ensure proper handling and storage of shipments with airlines and ground facilities.
• Label and prepare shipments for export, including heavy lifting if needed, and meet airline cut-offs.
• Maintain accurate data entry in Marken’s Maestro system for all shipments.
• Send pre-alerts and communicate with all stakeholders regarding shipment status.
• Perform pre- and post-flight checks and handle delays or issues.
• Escalate issues to management as needed.

Qualifications

• Experience in customer service operations, preferably in international air freight, logistics, or distribution.
• Experience in export, import, and transport preferred.
• Experience in pharmaceutical and clinical trial logistics preferred.
• Attention to quality and detail.
• Strong customer focus.
• Team player, self-motivated, and goal-oriented.
• Proficient in MS Office, Excel, Word.

Additional Information: This is a full-time, permanent role based in the U.S. with a pay range of $17.10/hr to $27.75/hr. UPS offers comprehensive benefits and is an equal opportunity employer.

Other Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industry: Truck Transportation