Operations Coordinator - Boston

Richemont (Cartier/Van Cleef); Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Cartier Boston seeks an Operations Coordinator to uphold Maison compliance and drive operational excellence in a dynamic boutique. You will manage day-to-day processes, including administrative support for transactions, logistics, and inventory control, while supporting policy implementation and process improvements.

You will work closely with boutique teams to ensure accurate daily transactions, efficient stock movements, and high-quality client service, contributing to audit readiness and KPI

Qualifications

• Operational Excellence and compliance with Maison policies within the boutique.
• Coordinate opening/closing procedures and daily transactions with accuracy.
• Manage inventory, shipments, transfers, and stock movements with attention to detail.
• Collaborate with client-facing teams to ensure a seamless client experience.
• Support audits, lean/5S initiatives, and daily/weekly/monthly stock counts.

Responsibilities

• Ensure proper understanding and execution of Maison policies and procedures.
• Coordinate efficient opening and closing procedures.
• Move product in/out of boutique with quality control and stock loss prevention.
• Handle packing, shipping, and receiving for high value creations.
• Monitor boutique sales financials and ensure paperwork is submitted on time.
• Support ecommerce and other transactional flows for smooth operations.
• Coordinate inventory counts and stock movements for annual inventory.
• Uphold Cartier standards in boutique maintenance, vendors, tools, and equipment.
• Assist with client repair flow, reports, and inventory reconciliations.
• Participate in daily setup/breakdown and contribute ideas to improve operations.
• Exhibit strong communication with management and peers and exceed KPIs.

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network - giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

OPERATIONS COORDINATOR - CARTIER, BOSTON

Job Mission

The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day‑to‑day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities

Operational Excellence/Compliance

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
• Partner with client‑facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Participate in daily set up and break down of boutique for opening/closing as needed
• Exhibit strong communication and problem‑solving skills by partnering effectively with boutique management and peers
• Assist with special projects as needed
• Consistently reach and aim to exceed all KPIs

Maison / industry knowledge

• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on all industry news, local/global competition, and connection to community
• Share and collaborate with region and network peers on operational best practices

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir‑faire to always create a highly collaborative network both in person and via telephone
• Elevate the level of operational excellence and ensure all day‑to‑day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client‑facing teams
• Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
• Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and in