Operations Coordinator - B2B

Williams-Sonoma, Inc.; New York (NY); On-site; USD 41,328 - 44,083; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid vacations, holidays, and time off

Health, dental, and vision insurance

Commuter benefits

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking a B2B Operations Coordinator to support the Operations Manager and Sales team in New York.

This role partners with Sourcing, Planning, Logistics, and Care Center teams to drive project lifecycles and ensure timely client deliveries. The candidate will manage projects, maintain item-level status updates in Excel and WSI systems, and provide accurate updates to internal and external partners.

Qualifications

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills with cross-functional collaboration.
• Effective communication with internal and external partners.
• Good time management and problem-solving abilities.

Responsibilities

• Assist Operations team in managing projects: validate inventory availability, audit quotes and orders, update project playbooks.
• Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients’ delivery needs.
• Support Operations Manager and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
• Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
• Support Operations and Care Center teams with triage plans for customer escalations.

Skills

Microsoft Office

Organizational skills

Communication

Time management

Problem solving

Tools

Excel

WSI systems

Job description

Description

JOB DESCRIPTION

Overview of the role

The B2B Operations Coordinator is an integral support role for the Operations Manager and Sales team. This role is responsible for providing hands‑on operational project support while working closely with cross‑functional teams Sourcing, Planning, Logistics, and Care Center throughout a project life‑cycle.

Responsibilities

• Assist Operations team in managing projects: validate inventory availability, audit quotes and orders, update project playbooks.
• Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients’ delivery needs.
• Support Operations Manager and cross‑functional teams in providing timely and accurate project details and updates to internal and external partners.
• Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
• Support Operations and Care Center teams with triage plans for customer escalations.

Criteria

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and expertise in working with cross‑functional teams.
• Ability to effectively communicate with internal and external partners.
• Effective time management, problem‑solving, and organization skills.

This role requires being onsite in the New York office

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well‑being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits
• Tax‑free commuter benefits
• A wellness program that supports your physical, financial and emotional health

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $30.00 - $32.00/hr. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

About Us

Our Company

Founded in 1956, Williams‑Sonoma, Inc. is the premier specialty retailer of high‑quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully‑designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick‑and‑mortar store opened more than half a century ago. What hasn't changed is our passion for high‑quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi‑brand, multi‑channel, global enterprise supported by state‑of‑the‑art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.