Operations Coordinator - Alexandria LaunchLabs

Lensa; New York (NY); On-site; USD 33,000 - 41,000; Full time

Job summary

A leading life sciences startup platform is seeking an Operations Coordinator in New York, NY. The role involves managing daily operations, supporting member companies, and coordinating exceptional events to foster a collaborative environment. Ideal candidates are detail-oriented, possess strong organizational skills, and have a customer service background.

Benefits

100% company-paid health, dental, and vision premiums

Generous 401(k) profit sharing plan

Ample paid vacation and holiday time

Paid parental leave

Annual paid time off for volunteering

Wellness and fitness incentives

Qualifications

• 2+ years’ experience in operational roles or customer service environments.
• Strong detail-oriented and hospitality-focused mindset.
• Experience supporting event logistics and stakeholder collaboration.

Responsibilities

• Manage day-to-day operations and support member companies.
• Provide exceptional customer service and coordinate events.
• Assist in office administration and manage vendor contracts.

Skills

Customer Service

Time Management

Organizational Skills

Communication

Collaboration

Education

Bachelor's Degree or equivalent

Job description

Operations Coordinator - Alexandria LaunchLabs

Operations Coordinator - Alexandria LaunchLabs

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Alexandria Real Estate Equities, is seeking professionals in New York, NY. Apply via Lensa today!

Operations Coordinator - Alexandria LaunchLabs

Location New York, NY

Job Function Operations

Employment Status Regular, Full-Time, Non-Exempt

Apply Now (https://phe.tbe.taleo.net/phe03/ats/careers/v2/applyRequisition?org=ALEXANDRIARE&cws=40&rid=1332)

Alexandria LaunchLabs, created by Alexandria Real Estate Equities, Inc. (NYSE: ARE), the pioneer of mission-critical Labspace real estate, is the premier life science startup platform purpose-built to accelerate the growth of transformative early-stage companies and empower the advancement of groundbreaking discoveries within Alexandria’s thriving life science ecosystems in New York City, Cambridge, Research Triangle, Seattle, and Stanford Research Park. Alexandria LaunchLabs is unmatched in equipping early-stage life science companies with dedicated laboratory/office space and core equipment, vital operational services, expert support from our best-in-class teams, tailored introductions to our preeminent network, and access to capital through Alexandria Venture Investments and the Alexandria Seed Capital Platform — all developed to provide our curated community of member companies with a scalable path for growth. Alexandria LaunchLabs is currently accepting applications for all our locations. For more information, please visit www.alexandrialaunchlabs.com.

The Operations Coordinator for Alexandria LaunchLabs – NYC will be responsible for independently leading the day-to-day operations of the Alexandria LaunchLabs site, assist LaunchLabs member companies with administrative and coordination matters, and provide best-in-class membership services and programming. The ideal candidate is an outgoing, hospitality-focused, detail-oriented individual interested in contributing to the growth of the entrepreneurial life science ecosystem in New York City. A strong in-person presence and excellent communication and organizational skills are required.

Essential Duties And Responsibilities

Operational Coordination & Administration

• Serve as main point of contact for all facility and operational matters.
• Support site operations and administration duties, including but not limited to:
• Managing space, equipment resources, and associated IT/AV needs;
• Managing LaunchLabs member portal and associated visitor, IT, and facilities requests;
• Assisting in ordering, organizing, and stocking laboratory supplies;
• Maintaining and managing vendor contracts;
• Assisting with invoicing and billing;
• Organizing, stocking, and maintaining the office and pantry;
• Assisting with shipping and receiving; and
• Gathering and distributing mail and packages to member companies.
  
  

On-Site Reception & Member Support

• Provide exceptional customer service to LaunchLabs member companies for all on-site operational needs.
• Lead onboarding and orientation for new members.
• Assist with recordkeeping of onboarding and training documents and exit procedures for member companies; and provide periodic member status reports.
• Maintain site resources, events calendar, and member guide on LaunchLabs portal.
• Support official member communications regarding the LaunchLabs sites and campus.
• Coordinate site access for members and guests, liaising with security team as appropriate.
• Triage requests from LaunchLabs member companies, connecting them with LaunchLabs resources and experts in the Alexandria networks as appropriate.
  
  

Programs & Events

• Assist leadership team in coordinating logistics for, marketing, and hosting local ecosystem and strategic programming events to foster a vibrant and collaborative LaunchLabs community, including in the form of business and professional development sessions, social gatherings, and complementary programs.
• Support the execution of regional events, workshops, and programming to maximize LaunchLabs’ value and expand Alexandria’s reach and depth within the NYC ecosystem.
  
  

Qualifications And Experience

• Interest in and a strong track record of consistently delivering outstanding customer service and operational performance, ideally in a shared-office environment.
• 2+ years’ experience supporting and executing events that bring different sets of stakeholders together in a collaborative way.
• Strong time management skills, including the ability to thrive in a fast-paced work setting and to prioritize effectively in a multifunctional environment to ensure all responsibilities are completed in a timely manner.
• Strong attention to detail and organizational skills.
• Highly collaborative and team-oriented mindset.
• Strong verbal and written communication skills, including the ability to interact professionally and confidently with individuals across various roles and levels.
• Bachelor’s degree or equivalent required.
• Interest or direct experience working in a shared/collaborative work environment supporting life science-related organizations or companies.
  
  

The expected base hourly wage range for this position is $33.66 to $40.87 USD hourly, plus annual discretionary bonus. This hourly wage range is an estimate, and the actual hourly wage may vary based on the consideration of many factors, which may include, but are not limited to: the individual’s knowledge, experience, education, qualifications, skills, job location, and the Company’s compensation practices.

Benefits

Alexandria wouldn’t be the company we are without our incredible people, and we are pleased to provide the following industry-leading and comprehensive benefits:

• 100% company-paid premiums (top-tier health, dental, and vision plan for you and your family)
• Generous 401(k) profit sharing plan
• Ample paid vacation and holiday time
• Paid parental leave
• Generous rewards and recognitions
• Charitable gift matching
• Annual paid time off for volunteering
• Wellness and fitness incentives
• Mentoring and career development opportunities
• Life insurance, disability plans, and an Employee Assistance Program
  
  

Alexandria Real Estate Equities, Inc. (NYSE: ARE), an S&P 500 company, is a best-in-class, mission-driven life science REIT making a positive and lasting impact on the world. With our founding in 1994, Alexandria pioneered the life science real estate niche. Alexandria is the preeminent and longest-tenured owner, operator, and developer of collaborative Megacampus TM ecosystems in AAA life science innovation cluster locations, including Greater Boston, the San Francisco Bay Area, San Diego, Seattle, Maryland, Research Triangle, and New York City. Alexandria has a longstanding and proven track record of developing Class A/A+ properties clustered in highly dynamic and collaborative Megacampus environments that enhance our tenants' ability to successfully recruit and retain world-class talent and inspire productivity, efficiency, creativity, and success. Alexandria also provides strategic capital to transformative life science companies through our venture capital platform, Alexandria Venture Investments. For more information, please visit www.are.com.

The Company is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected under applicable federal, state, and/or local law or ordinance, including, without limitation, race, color, religion, creed, sex, gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding or related medical conditions, marital status, registered domestic partner status, family-care status, veteran status, military status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, or sexual orientation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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