Operations Coordinator 3rd Shift

Sharp Services, LLC; Allentown (Lehigh County); On-site; USD 45,000 - 75,000; Full time

Job summary

Sharp Services, LLC is seeking an Operations Coordinator to drive events and deviations management, coordinate with Project Managers, Account Managers, and the Documentation Department, and support plant tours for customers.

The role involves root cause analysis, CAPA determination, and monitoring timelines to ensure compliance with Sharp SOPs, along with contributing to documentation efforts and process improvements on the packaging floor.

Qualifications

• Minimum experience with CAPA and root cause analyses.
• Ability to track and report on events and deviations.
• Strong communication with internal/external customers.

Responsibilities

• Investigate root cause analysis and CAPA for Events and Deviations.
• Ensure timely closure and CAPA implementation.
• Monitor system timelines for Events and Deviations per SOPs.
• Coordinate with Project Managers, Account Managers, and Documentation.
• Assist in creation and review of documentation requirements for projects.
• Support host plant tours and customer visits.
• Represent the Operations Department in internal documents and audits.

Skills

Root cause analysis

CAPA

Data analysis

Customer communication

Problem solving

Job description

SUMMARY:

Responsibilities include initiating Events and Deviations for the Operations Department and COE where applicable, assisting in the creation/review of documentation requirements for new and ongoing projects. Responsible for ongoing contact with Project Managers, Account Managers, and the Documentation Department regarding issues related to documentation. Will participate in customer visits and host plant tours.

Job Description

SUMMARY:

Responsibilities include initiating Events and Deviations for the Operations Department and COE where applicable, assisting in the creation/review of documentation requirements for new and ongoing projects. Responsible for ongoing contact with Project Managers, Account Managers, and the Documentation Department regarding issues related to documentation. Will participate in customer visits and host plant tours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of minimum responsibilities related to the Operations Coordinator position. Other duties may also be assigned.

• Investigate, facilitate and assist in root cause analysis, problem solving and CAPA determination for Events and Deviations.
• Ensure successful closure and CAPA implementation for Events and Deviations.
• Ensure the system timelines are met for Events and Deviations per Sharp's SOPs.
• Determine, facilitate and/or complete corrective and preventive action activities associated with Event and Deviation reports.
• Communicate with internal and external customers to ensure all applicable information related to Events and Deviations have been captured.
• Track and report all open Events and Deviations on a weekly basis.
• Categorize root causes for Events and Deviations, analyze data and report to upper management on a quarterly basis.
• Interprets company policies to workers and enforces safety regulations.
• Interface with Project Managers, Account Managers and Documentation Department to:
• Resolve problems associated with the timely release of documents needed to run the packaging floor.
• Assist in the creation and review/approval of documentation requirements for new and ongoing projects as an Operations Representative.
• Assist in the creation and review/approval of Storyboards as an Operations Representative.
• Observe packaging operations/process flow and recommend measures to improve production methods, equipment performance and process improvements to minimize defect occurrence.
• Analyze Production data.
• Formulate/review Sharp SOPs/WRKIs to improve production methods, equipment performance, and minimize defect occurrence.
• Suggest changes in working conditions and use of equipment to increase efficiency of work crew and support quality compliance.
• Analyze and resolve work problems or assist workers in solving production related issues/problems.
• Initiate or suggest continuous improvement initiates to motivate workers to achieve work goals.
• Represent the Operations Department in:
• Formulate, review and approve Internal Documents (CCRs/MPRs/SOPs/WRKIs/Forms/Rework/Reinspection/Redress Protocols)
• Internal and external meetings / teleconferences
• Customer visits, business review meetings and host plant tours
• pFMEAs
• Any associated corrective/preventative actions
• Internal and external Audits /Audit Responses
• Assist the Production Supervisors and Head of Operations as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES:

Direct reports if any and the level of supervision.

PREFERRED / REQUIRED EDUCATION and/or EXPERIENCE:

Based on requirements that are job-related and consistent with business necessity.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.