Operations Associate - Part Time (Dallas)

Serve Robotics Inc; Dallas (TX); Hybride; USD 30 000 - 33 000; Temps partiel

Résumé du poste

Serve Robotics Inc. is seeking an Operations Associate (Part Time) in Dallas to support autonomous delivery robots in the field. You will help ensure robots are ready for operation, assist with deployments, and document incidents to improve reliability and safety.

The role requires a valid driver’s license, ability to lift up to 50 pounds, and willingness to work nights and weekends as needed. On-site work and collaboration with engineering and customer support are essential.

Qualifications

• Valid driver’s license is required for field tasks and vehicle operation.
• Ability to lift and maneuver items up to 50 pounds as part of routine duties.
• Comfortable driving mid-size utility vehicles as needed in varied conditions.
• Willingness to work nights, weekends and holidays as operations require.

Responsabilités

• Maintain field readiness by supporting robots and ensuring timely response to issues.
• Assist in deployment processes including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets with clear communication.
• Operate company vehicles safely for movement, recovery or repositioning of robots.
• Prioritize safety and document incidents; support safety and training initiatives.
• Manage end-of-shift recovery, charging, sanitizing and securing robotic assets.

Connaissances

Valid driver's license

Customer interaction

Flexible hours

Jira

Delivery/logistics

Outils

Jira

Description du poste

EY Entrepreneur Of The Year® 2025 Bay Area Award Winner 2025

Fast Company 15 Tech Startups to Watch 2022

Fast Company Innovation by Design Awards Honorable Mention 2022

TED Conference Featured Talk 2020

Fast Company Innovation by Design Awards Honorable Mention (Mobility) 2019

Our mission

Serve is delivering a sustainable future, designed to center peopleand our communities. Our team is founded by serial entrepreneurs
and veteran leaders in robotics and artificial intelligence.

Our values

Empower people

We serve our neighborhoods and support local businesses. We go beyond self interest, always taking our community into account. We empower each other with trust and autonomy, because we think that’s the best way to solve the big problems and to build a sustainable future.

Be passionate, be authentic, be kind

We are mission driven. We value each other and our community. We celebrate milestones and moments, both at Serve and in our personal life.

Both to our customers or to each other! We exceed customer expectations. We bring joy to our work and to our neighborhoods.

A letter from the CEO A l e t t e r f r o m t h e C E O

Serve started with an insight: that delivery could be smarter, kinder, safer, and more in sync with how we live now. What if delivery didn’t mean more cars, more noise, more stress?

So we built something small, quiet, thoughtful. A robot that rolls at walking speed, waits its turn at crosswalks, and fits into the rhythm of everyday life. It has 98% less emissions, 90% less weight, and 99% less kinetic energy than a car.

Robots are not the future. They’re right here, right now!

Roll with us

What to expect afterapplying

You’ll have a contact person at Serve for every step of your interview.

Operations Associate - Part Time (Dallas)

Location

Employment Type

Location Type

On-site

Department

Operations

Compensation

• $22 per hour

The salary range listed in this posting is representative of the range of levels being considered for this position. Total compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance.

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

JOB OVERVIEW

As an Operations Associate, you’ll play a key role in ensuring the smooth and reliable performance of our autonomous delivery robots. While our robots are designed to operate independently, there are times when they need a helping hand—whether it’s navigating around unexpected obstacles, dealing with technical issues, or responding to environmental challenges. That’s where you come in.

In this hands-on role, you’ll assist robots in the field, perform light maintenance tasks like cleaning sensors, and help ensure that deliveries are completed safely and on time. Your quick problem-solving and on-the-ground support will help minimize service interruptions and protect valuable equipment. You’ll also document incidents and share observations that directly contribute to the ongoing improvement of our technology and operations.

You’ll collaborate closely with teams across operations, engineering, and customer support—helping to manage robot deployments, escalate technical issues, and support safety and training initiatives.

JOB DUTIES

Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise.

Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots.

Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation.

Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed.

Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being.

Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment.

Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear.

EXPERIENCE, QUALIFICATIONS, & SKILLS

Required Experience, Qualifications, and Skills

Valid drivers license

Comfortable driving mid-size utility vehicles as needed

Capable of lifting and maneuvering items weighing up to 50 pounds

Demonstrated ability to engage with customers in a professional setting

Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require

Preferred Experience, Qualifications, and Skills

Experience with Jira

1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience

Experience using work communication tools (ie. Slack)

Strong organizational, collaboration, and problem-solving skills.

Additional Information

Physical demands include walking/biking several miles per day and handling equipment.

Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.

Operations Associates must be prepared to perform duties in various weather conditions, including inclement weather.

This role requires the safe operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.