Operations Coordinator

Relation Insurance Services; United States; On-site; USD 21,187 - 47,017; Full time

Benefits offered by this job

Competitive pay

Health and wellness programs

401K

Paid time off

Job summary

A leading insurance service provider is seeking an Operations Coordinator to ensure efficient day-to-day business operations and exceptional client service. The ideal candidate will possess strong interpersonal and organizational skills, with a proactive mindset. Responsibilities include managing administrative tasks, supporting project communications, and providing first-class customer service. This role offers competitive pay and opportunities for career advancement.

Qualifications

• 1+ year of customer service experience in a professional office or customer support environment preferred.
• Basic knowledge of insurance markets and underwriting procedures is helpful.
• Ability to function effectively under tight time constraints and handle multiple tasks.

Responsibilities

• Provide comprehensive administrative and operational support to the organization.
• Manage reception area and maintain effective communication.
• Support project communication, documentation, and client presentations.

Skills

Interpersonal skills

Organizational skills

Problem-solving skills

Customer service skills

Microsoft Office

Education

High School Diploma or equivalent

Job description

Overview

Relation Insurance is a leading, innovative company with a strong commitment to excellence and delivering cutting-edge solutions to our clients. We pride ourselves on a dynamic culture, collaborative environment, and ongoing growth and success.

What We’re Looking For

The Operations Coordinator provides comprehensive administrative and operational support to the organization, ensuring efficient day-to-day business operations, exceptional client service, and effective coordination across teams. The individual in this role must have strong interpersonal, organizational, and problem-solving skills, with a proactive and client-focused mindset. The Operations Coordinator acts as an ambassador of company culture, supports leadership initiatives, and participates in a variety of projects to drive growth and operational excellence.

A Glimpse Into Your Day

• Performs a variety of administrative duties including scheduling, document handling, and office support functions.
• Manages the reception area, answers phone inquiries, directs calls, and maintains effective telephone and mail communications.
• Provides first-class hospitality and customer service to internal and external clients, vendors, and team members; acts as an ambassador of company culture.
• Assists with project communication, documentation, and completion; assembles presentations, composes correspondence and reports, and peer reviews client materials.
• Attends team meetings to take notes, document activities, and support the assembly and peer review of client presentations.
• Performs other projects, duties, and tasks as assigned.

What Success Looks Like In This Role

• High School Diploma or equivalent required.
• 1+ year of customer service experience in a professional office or customer support environment preferred.
• Basic knowledge of insurance markets, products, services, insurance ratings and underwriting procedures is helpful.
• Outstanding interpersonal and communication skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Intermediate to advanced skills in Microsoft Office (PowerPoint, Excel, Word). Must be computer literate with the ability to learn new software applications.
• Ability to understand written and oral communications and interpret information written within policies.
• Ability to work independently with limited daily supervision and to work effectively in a team environment.
• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.
• Excellent customer service skills are a must.
• Valid Driver’s License may be required depending on location.

Why Choose Relation?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Note

The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

$15.38 - $34.13