Account Coordinator - Commercial Lines

Relation Insurance Services; Salinas (CA); On-site; USD 26,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits program

Career advancement opportunities

Job summary

Relation Insurance Services is seeking an Account Coordinator to ensure accurate policy documents and timely renewals, serving as the primary administrative contact for client policies. The role requires staying current with insurance products and industry trends, while leveraging AI tools to enhance service delivery.

Responsibilities include handling client inquiries, assisting in renewal remarketing, and maintaining precise documentation across systems.

Qualifications

• Property and casualty license required and maintained.
• Minimum 3 years of client service experience in the insurance industry with a focus on commercial lines.
• Bilingual Spanish/English a plus or a must in some locations.
• Strong knowledge of commercial lines of coverage and insurance products.

Responsibilities

• Serves as initial point of contact for the client. Monitors client questions and offers coverage-change recommendations with Account Management.
• Identifies, researches and resolves routine client issues.
• Maintains client files with accurate documentation and communicates per company workflow.
• Assists with remarketing renewals and prepares proposals as directed by the Account Manager.
• Reviews policies for accuracy, expedites corrections, and handles endorsements and applications.
• Ensures carriers respond promptly to expedite claim settlements.
• Reviews audits for accuracy and communicates significant differences to the client.
• Reviews cancellation requests to retain clients while protecting company interests.
• Keeps up to date with industry trends and new products; adopts AI solutions in service processes.
• Special projects and other duties as assigned.

Skills

Client service

Analytics

Microsoft Office

Excel

Presentation skills

Communication skills

Education

Property & Casualty License (state of domicile)

AINS or CISR designation (preferred)

High School Diploma or equivalent; 4-year degree preferred

Tools

Agency management systems

Online rating systems

CRM systems

Job description

What We’re Looking For

The Account Coordinator is responsible for ensuring the accuracy, timeliness, and execution of all policy documents, renewals, and day-to-day servicing requests, acting as the primary contact for any administrative tasks related to a client's policies. The Account Coordinator must remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available.

What We’re Looking For

The Account Coordinator is responsible for ensuring the accuracy, timeliness, and execution of all policy documents, renewals, and day-to-day servicing requests, acting as the primary contact for any administrative tasks related to a client's policies. The Account Coordinator must remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available.

A GLIMPSE INTO YOUR DAY

• Serves as initial point of contact for the client. Monitors client questions, provides recommendations in partnership with the Account Management Team on appropriate coverage changes and/or contractual requirements.


• Identifies, researches and provides resolution for routine or basic client issues.


• Maintains client files accurately and consistently, responsible for proper documentation of files and proper communication in accordance with company workflow, procedures, and best practices. Maintains a high degree of accuracy in document management systems.


• Assists the Account Management team with the remarketing of renewals to ensure a high level of account retention. Prepares proposals as directed by the Account Manager.


• May review policies from carriers for accuracy, expedite corrections, and handle endorsement and applications.


• Ensures carriers respond promptly to expedite claim settlements.


• Reviews policy audits and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed at the direction of the Account Management team. Proactively communicates with client any significant audit differences.


• As directed by the Account Management team, reviews cancellation requests, identifies reasons, and attempts to retain client accounts while preserving the company’s financial interests.


• Keeps up to date with industry trends, new products, legislation, coverage, and technology to improve knowledge, performance, and client services.


• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience


• Special projects and other duties as assigned.

What Success Looks Like In This Role

• A Property and Casualty License from state of domicile is required and must be maintained.


• Associate in insurance (AINS) and/or Certified Insurance Service Representative (CISR) Designation preferred.


• High School Diploma or equivalent required. Four-year degree preferred.


• Minimum 3 years of client service experience in the insurance industry with a focus on commercial lines.


• Bilingual (Spanish/English) a plus or a must in some locations.


• In-depth understanding of commercial lines of coverage.


• Strong analytical and mathematical skills.


• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.


• Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.


• Must be able to understand written and oral communications and interpret information written within policies.


• Proficient skills in Microsoft Office (primarily Excel and Word)., agency management systems software, and online rating systems.


• Intermediate knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.


• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

WHY CHOOSE RELATION?

• Competitive pay.


• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.


• Career advancement and development opportunities.

Note:

The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. $19.00 - $37.50