Operations Coordinator

Logistics & Supply Company; North Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Job summary

Logistics & Supply Company is seeking an entry-level Operations Coordinator to help coordinate Independent Contractors for same-day delivery operations. You will monitor routes, communicate with clients, and support contracting ICs to ensure on-time service while maintaining safety standards.

The role requires a College Degree or High School Diploma and a Six Sigma Green Belt is preferred. Strong organizational skills and the ability to lift up to 50 pounds are expected.

Qualifications

• Must have basic MS Office experience and ability to learn company systems.
• Need to plan, prioritize and organize multiple tasks in a fast-paced setting.
• Valid driver’s license and reliable vehicle are required.
• Ability to build and maintain business relationships with customers.
• Physical ability to lift up to 50 pounds.
• Willingness to work overtime as necessary.

Responsibilities

• Monitor to ensure routes are covered and IC check-in is complete.
• Create routes per customer requirements and coordinate with ICs.
• Monitor dispatch board to meet delivery times.
• Communicate delays or issues to customer and dispatch.
• Ensure ICs provide service in requested vehicle type.
• Assist with contracting ICs and daily service reports.

Skills

MS Office

Proactive

Independent judgment

Driver's license

Customer relationships

Lifting up to 50 lbs

Overtime

Education

College Degree or HS Diploma

Six Sigma Green Belt (preferred)

Tools

MS Office Suite (Outlook, Excel, Word)

Job description

Job Description

Job Description

Our Company is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. Our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.

We know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day. We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

Benefits for Full Time positions include:

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to participate in the contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual tasks shall include but not be limited to the following:

Essential Duties and Responsibilities:

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Qualifications - Knowledge, Skills, and Abilities:

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 poundson occasion.
• Ability to work overtime as necessary.

Qualifications - Experience, Education, Certificates, and Licenses:

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days: Monday-Friday