Operations Coordinator

Mattel, Inc.; Jonestown (Lebanon County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Mattel, Inc. in Pennsylvania is seeking an organized Operations Coordinator to provide daily administrative and operational support at the Pennsylvania Distribution Center (PADC).

You will work closely with the Sr Operations Coordinator to maintain accurate reporting, manage vendor needs, and help ensure the facility runs smoothly. This in-office role is hybrid, with on-site work Monday–Thursday and remote Fridays.

Qualifications

• High school diploma or GED required; 1–2 years of related admin or operations experience preferred.
• Strong proficiency in Microsoft Office and data entry.
• Excellent organizational and communication skills, detail-oriented.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintain daily operational trackers, Excel spreadsheets, and reports to ensure accurate information.
• Process labor code reports, identify discrepancies, and apply corrections.
• Communicate employee call-outs prior to each shift.
• Coordinate with vendors regarding repairs, maintenance, and operational needs.
• Order and maintain distribution center supplies and monitor replenishment.
• Use Appspace to update informational slides and announcements on facility TVs.
• Support Committee activities, including meeting minutes and ordering.
• Receive and process invoices, POs, and related documentation.
• Coordinate catering, lunches, meetings, and employee events; assist with pickups as needed.
• Prepare outgoing FedEx shipments, including samples, returns, and documents.
• Partner with Operations Leadership and corporate teams on daily requests and initiatives.
• Review, analyze, and interpret operational reports, shipping documents, invoices, and inventory records.
• Identify discrepancies and follow through on resolutions; work across departments.

Skills

Attention to detail

Communication skills

Organization

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Appspace

Job description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

We are seeking an organized, detail-oriented, and proactive Operations Coordinator to provide daily administrative and operational support to the Pennsylvania Distribution Center (PADC). Working closely with the Sr Operations Coordinator and Operations Leadership Team, this role is responsible for maintaining accurate reporting, coordinating vendor and supply needs and assisting with various operational activities to ensure the facility runs efficiently.

What Your Impact Will Be

The essential duties and responsibilities for the Operations Coordinator position include the following. Other duties may be assigned.

• Maintain daily operational trackers, Excel spreadsheets, and reports to ensure accurate and timely information.
• Prepare labor code reports, identify discrepancies, and process necessary corrections.
• Communicate employee call-outs prior to the start of each shift.
• Coordinate with external vendors regarding facility repairs, maintenance requests, and operational needs.
• Order and maintain distribution center supplies, including monitoring and replenishing.
• Utilize Appspace to create and update informational slides and announcements displayed on facility TVs.
• Support Committee activities, including documenting meeting minutes and ordering.
• Receive and process invoices, purchase orders (POs), and related documentation.
• Coordinate catering, lunches, meetings, and employee events, including occasional pickups as needed.
• Prepare and coordinate outgoing FedEx shipments, including samples, returns, and financial documents.
• Partner with Operations Leadership, internal departments, and corporate teams to support daily requests and operational initiatives.
• High school diploma or GED required; 1-2 years of related administrative or operations experience preferred, or an equivalent combination of education and experience.
• Strong proficiency in Microsoft Office, Word, and Outlook, with accurate data entry and reporting skills.
• Must have strong excel proficiency.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills with the ability to interact professionally with employees, leadership, vendors, and corporate partners.
• Ability to review, analyze, and interpret operational reports, spreadsheets, shipping documents, invoices, and inventory records.
• Strong problem-solving skills with the ability to identify discrepancies and follow through on resolutions.
• Ability to work independently, take initiative, and collaborate effectively across multiple departments.
• Experience working in a warehouse, distribution center, or logistics environment preferred.

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work

This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch

The Culture at Mattel

Corporate Philanthropy