Operations Control Specialist

Life Link III; Shoreview (MN); On-site; USD 101,006,000 - 122,954,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

HSA with employer match

401(k) with employer match

Paid time off

Life and disability insurance

Tuition reimbursement

Job summary

Life Link III is seeking an Operations Control Specialist in Minnesota to ensure safe, compliant flight operations and effective coordination with pilots, weather services, and hospitals. You will monitor flight risk, communicate weather updates, and support the Safety Management System.

The role requires aviation experience, strong communication, and a commitment to quality in a CAMTS-accredited program.

Qualifications

• High school diploma or equivalent.
• Knowledge of FAA regulations and CFR 14, 135.
• 2+ years’ aviation-related experience (pilot, ATC, meteorologist, or dispatcher).
• Proficient in Microsoft Office applications.

Responsibilities

• Coordinate with Communication Center Specialists and pilots during risk conditions.
• Verify accuracy of FAA documents.
• Review flight risk assessments with the PIC.
• Monitor and oversee safe conduct of flight operations.
• Provide weather updates to flights in progress.
• Ensure compliance with FAA regulations and Life Link III procedures.
• Support Safety Management System activities.
• Deliver high-quality products and services with continuous improvement.

Skills

Communication skills

Teamwork

Weather interpretation

Multitasking

Decision making

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Who Are We

Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-arts aircraft. We continually focus on innovation and work to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.

Who Are We

Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-arts aircraft. We continually focus on innovation and work to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.

Life Link III’s Operations Control Specialist emphasizes safety, excellence, and collaboration in its approach to realizing Life Link III’s mission and values. Our Operations Control Specialist ensures all flights conducted by Life Link III meet established safety protocols and are in compliance with FAA regulations. This team works in conjunction with our Communication Specialists assuring coordination of all aspects of Life Link III transports. This team is responsible for communicating with flight crews, pilots in command (PIC), weather service, communication centers, hospitals, fixed-base operator (FBO) and other services.

Your Impact

• Coordinate with Communication Center Specialists and pilots when conditions indicate risk factors or weather place a base or area under risk
• Verify accuracy of all FAA documents
• Review all flight risk assessments as required with the pilot in command in accordance with all applicable rules and regulations
• Monitor and oversee safe conduct of flight operations
• Coordinate services needed for flights in progress (fuel, hangar space, flight authorizations through restricted areas)
• Provide weather updates to flights in progress
• Monitor crew duty time limitations, currency requirements, and aircraft status to assure compliance with Federal Aviation Regulations (FAR)
• Maintain currency of all operation manuals and regulatory requirements
• Understand and utilize all appropriate features of radio, telephone equipment, and other equipment updates as they are installed
• Responsible for supporting company Safety Management System activities
• Anticipate and meet the needs to both internal and external customers. Delivers high-quality products and services; committed to continuous improvement
• Maintain a high standard of performance with an unwavering commitment to quality and operational practices
• Ethical and authentic in work practices and job tasks doing what is best for our customers through process efficiency, organization efficiency, and accountability

Your Qualifications

• High school diploma or equivalent
• Knowledge of FAA and other regulatory requirements
• 2+ years’ experience as helicopter or airplane pilot, flight navigator, air traffic controller (ATC), meteorologist, or air ambulance communication center flight follower required
• Team oriented and work effectively with customers
• Professional and efficient written and oral communication skills
• Demonstrated ability to read and interpret aviation weather information
• Must be able to respond quickly and prioritize tasks
• Ability to work scheduled overnight shifts
• Proficient in use of Microsoft Office applications and daily computer use
• Knowledgeable in the principles and applications of air medical resource management
• Build a working knowledge of CFR 14, 135, and Life Link III’s General Operations Manual (GOM)
• FAA Commercial/Instrument certificate preferred
• FAA Dispatcher certificate preferred

What We Offer

• Base Pay Rate: $35.25 to $42.91 per hour, based on experience
• Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
• Health Savings Account (HSA) with employer match
• 401k with employer match fully vested
• Generous paid leave and paid time off to foster work/life balance
• Life, disability, critical illness, and accident insurance
• Tuition/Training reimbursement program

Why Join Life Link III?

We are dedicated to making a difference. Our mission-driven culture fosters innovation, collaboration, and professional growth. You'll work alongside passionate professionals in a CAMTS accredited, award-winning program that is committed to improving patient outcomes all while advancing your career in a supportive environment.

Compliance/HIPAA

Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.

Employment Status Requirements

Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.

Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, veteran status, marital or family status, status with regard to public assistance, or any other characteristic protected by federal, state, or local laws.

Our commitment to an equitable workplace extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, working conditions, compensation, benefits, and termination. We are dedicated to maintaining a workplace that is free of discrimination, harassment, and retaliation, and where all individuals can thrive professionally.

If you require any accommodations to apply or participate in our hiring process, please contact the Life Link III Human Resources team.