Operations Control Officer

Corewell Health Corporate; Dearborn (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Identity theft protection

Retirement plan

Job summary

Corewell Health in Dearborn, MI is seeking an Operations Control Officer to manage the Security Operations Center and coordinate security activities across all levels, including emergencies. The role requires knowledge of CCTV, alarms, access control and incident response, with certification requirements including PA330 and CPL.

Candidates should bring high school diploma and security training; 2–3 years hospital security/dispatcher experience preferred; valid MI driver's license; ability to

Qualifications

• High school diploma or GED.
• Completion of Operations Control Officer training program.
• 3 years hospital security experience and dispatcher experience desired.
• Valid Michigan driver’s license required by law and hospital policy.
• Civil Infraction certification, hospital policy and law.
• Equipped Electronic Control Devices (ECD) use – CPL license and specialized TASER training.
• Within 90 days of hire, PA330 certification and related trainings must be completed.

Responsibilities

• Manage Security Operations Center activities and coordinate security-monitoring systems.
• Direct and coordinate security officers, entrance attendants, and outside agencies.
• Respond to communications and updates regarding safety and welfare of patients, visitors, and staff.
• Assist with post security duties and patient/property protection.
• Enforce hospital rules and assist with lawful detentions as needed.
• Issue parking tickets where authorized.

Skills

Security coordination

Emergency response

Communication

CCTV operation

Education

High school diploma

OCO training program

Tools

PA330 certification

CPL license

Job description

Job Summary

The main function of the OCO is to effectively manage the Security Operations Center which controls how the Security department functions on all levels of activity, from routine to emergency situations. They must know and be able to perform all responsibilities and functions of the security officer. They must employ and have extensive knowledge of all the security equipment they are responsible for: CCTV system, fire alarm systems, security alarm monitoring systems, emergency assistance monitors, controller for doors, cameras, audio, a security computer system providing door access and door alarm monitoring, and numerous medical gas alarms. This position may require obtain Public Act 330 certification and will have the ability to arrest for misdemeanors offenses and will be required to complete the Michigan State Police PA330 certification requirements.

Essential Functions

Apply extensive knowledge and experience required to use all the security equipment mentioned above, must control, and coordinate the numerous security-monitoring systems for the proper course of action. Efficiently and safely direct and coordinate the actions of security officers, entrance attendants, appropriate support personnel and outside agencies. Answers, responds, and coordinates the Security department's extensive communications network, via telephone, Aiphone, radio channels and walk-in traffic. Provide assistance to walk-in traffic for temporary key control, directions, miscellaneous problems, and security-related issues. Initiates communications with supervisors and administrators, providing them with information and updates regarding potential problems, changing conditions and concerns for the safety and welfare of hospital patients, visitors, employees, and property May be required to patrol campus on foot and in vehicle (or on a bike as assigned). Offers such assistance as unlocking doors inside or doing motor assists outside, is ever observant to suspicious activities and security violations. Accepts and performs various duties at assigned posts and provides assistance to patients, visitors, and employees. Enforces rules, regulations, and policies of the hospital as appropriate. May make arrests for felonies or misdemeanors dependent on PA 330 status. Writes hospital and/or City parking tickets where authorized.

Qualifications

• High school diploma or GED.
• Successful completion of Operations Control Officer training program.
• Successful completion of practical competency program for the Operations Control Officer 2 -3 years hospital security experience and previous dispatcher experience desired.
• Valid Michigan driver’s license required by law and by hospital policy.
• Civil Infraction certification, hospital policy and law.
• Equipped Electronic Control Devices (ECD) use – requires approval and authorization by the Director – requires a current Carry Pistol License (CPL) license and successful completion of the specialized Taser Training Course.
• Within 90 days of hire, successfully complete certification and maintain continued competency in: Michigan PA330 Certification, defensive tactics (non-patient use of force, use of handcuffs, chemical agent spray, and pressure point control techniques), Proactive Nonviolent Verbal De-escalation, BLS (CPR, AED, and first aid), Hazmat/ Decontamination, and Patient Physical Management/ Restraint.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Benefits & Perks

• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status
• Primary Location SITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn
• Department Name Security - Dearborn Hosp
• Employment Type Full time
• Shift Rotating (United States of America)
• Weekly Scheduled Hours 40 Hours
• Variable Days Worked Variable Weekend Frequency Variable weekends

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.

Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.