Operations Control Manager, Executive Director

JPMorgan Chase & Co.; Kentucky; On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Operations Control Manager to lead a team delivering control oversight for an AI-enabled Operations product line within Consumer and Community Banking.

The role focuses on risk governance, policy adherence, and shaping a robust control environment across evolving AI initiatives. The ideal candidate will bring 10+ years in control management, strong leadership, and the ability to drive strategic risk management.

Qualifications

• 10 years of experience in control management within the financial services sector, focusing on compliance, operational risk management, and technology risk.
• Proven experience leading control oversight for a product, business, or function within a large, complex organization.
• People leadership skills, including setting strategic direction, developing talent, fostering collaboration, and driving accountability.

Responsibilities

• Lead a high-performing team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations.
• Provide strategic leadership in identifying, assessing, and managing compliance and operational risks.
• Partner with Operations Product and other relevant stakeholders to strengthen the control environment and support business objectives.
• Promote the consistent interpretation and application of applicable policies, standards, and governance requirements.
• Anticipate emerging risks and implementation challenges and drive practical, innovative enhancements to governance and control practices.
• Guide the development of effective, sustainable controls and drive timely resolution of identified gaps.
• Provide senior management with clear, actionable insights regarding risks, controls, issues, and emerging areas of focus.
• Leverage strong project management skills to lead strategic initiatives, manage delivery, and influence the continued development of the control management approach.
• Develop talent and foster a culture of innovation, collaboration, accountability, and professional growth.

Skills

Control management

Compliance

Operational risk

Technology risk

People leadership

Strategic thinking

Project management

Stakeholder communication

Job description

Step into a pivotal role where your expertise in control management will help enable the responsible adoption of artificial intelligence across Operations. You'll have the opportunity to drive impactful change, strengthen the control environment, and advance your career. Join a team that values innovation, collaboration, and professional growth.

As an Operations Control Manager in Consumer and Community Banking, you will lead a team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations. You will provide strategic leadership in managing compliance and operational risks, promoting the consistent application of governance requirements, and driving practical, innovative enhancements. Join a team that values collaboration, innovation, and professional growth.

Job responsibilities

• Lead a high-performing team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations.
• Provide strategic leadership in identifying, assessing, and managing compliance and operational risks.
• Partner with Operations Product and other relevant stakeholders to strengthen the control environment and support business objectives.
• Promote the consistent interpretation and application of applicable policies, standards, and governance requirements.
• Anticipate emerging risks and implementation challenges and drive practical, innovative enhancements to governance and control practices.
• Guide the development of effective, sustainable controls and drive timely resolution of identified gaps.
• Provide senior management with clear, actionable insights regarding risks, controls, issues, and emerging areas of focus.
• Leverage strong project management skills to lead strategic initiatives, manage delivery, and influence the continued development of the control management approach.
• Develop talent and foster a culture of innovation, collaboration, accountability, and professional growth.

Required qualifications, capabilities, and skills

• 10 years of experience in control management within the financial services sector, with a focus on compliance, operational risk management and technology risk.
• Proven experience leading control oversight for a product, business, or function within a large, complex organization.
• People leadership skills, including setting strategic direction, developing talent, fostering collaboration, and driving accountability.
• Strategic thinking and sound judgment, with the ability to navigate ambiguity and develop practical, innovative solutions.
• Project management and execution skills, with experience leading strategic initiatives, managing delivery, and driving outcomes.
• Proven ability to build trusted partnerships, influence decisions, and communicate complex matters clearly and concisely to senior management.

Preferred qualifications, capabilities, and skills

• Knowledge of machine learning, artificial intelligence, or other emerging technologies and their business and risk implications.
• Experience applying AI governance requirements or providing control oversight for technology-enabled products or transformation initiatives.
• Strong influence skills to lead teams, collaborate with executives, and drive strategic initiatives.
• Understanding of product development practices and technology enabled operating models.
• Familiarity with risk disciples relevant to artificial intelligence adoption and their impact on the control environment.
• Experience influencing enhancements to governance frameworks, policies, standards, or control practices.