Operations Consultant I

SmartRecruiters, Inc.; Annapolis (MD); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401K

Paid time off

Wellness programs

Job summary

Privia Health is seeking an Operations Consultant I to manage a portfolio of clinically integrated multi-specialty practices in the Annapolis region. The role requires 50% local travel and heavy collaboration with care centers to drive performance and value-based care initiatives.

You will partner with physician owners and Privia leadership to drive transformation, monitor financial and clinical metrics, and deliver actionable improvements while maintaining strong client service relations.

Qualifications

• Bachelor’s degree preferred and healthcare MBA/masters highly preferred.
• 5+ years of healthcare experience working with physicians and medical group staff.
• Quantitatively and financially proficient; able to read, interpret and explain financial data.
• Independent and autonomous with strong judgment to effect change.
• Project management with juggling multiple projects and urgent deliverables while delivering client service.
• Understanding of Population Health Management and risk-based contracts.
• Must have reliable transportation and HIPAA compliance.

Responsibilities

• Manage a portfolio of partner physician practices.
• Serve as point of contact for portfolio care centers and provide routine updates on the partnership.
• Partner with physician owners on strategic planning and execution (VBC & FFS performance).
• Drive care transformation with Privia VBC and physician leadership.
• Track and manage metrics related to finance, revenue cycle, productivity, clinical performance and customer experience.
• Review data and coach Care Center teams on value-based care strategies.
• Develop and present materials to communicate status of initiatives.
• Mentor and coach practice administrators in managing physician practices.

Skills

Healthcare experience

Financial analysis

Project management

Autonomy

Client service

Education

Bachelor’s degree

Healthcare Master’s or MBA

Tools

AthenaHealth PM System

EHR systems

Job description

• Department: Performance Management - Market

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Travel Required:Yes, 50% local travel in our MD Market (Annapolis Region)

Overview of the Role:

The Operations Consultant I is responsible for directly managinga portfolio of clinically integrated multi-specialty practices and be accountable for driving overall performanceresults.

Primary Job Duties:

Manage and own a portfolio of partner physician practices

Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership.

• Partner with physicians owners and focus on strategic planning & execution (VBC & FFS performance, same store growth, succession planning)
• Partner with Privia VBC and physician leadership to drive care transformation

Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, value-based care and customer experience.

• Review data, share best practices and coach Care Center teams on strategies to succeed in value-based care agreements with payers.

Drive growth and operational improvement to a portfolio of physician practices.

Facilitate, in coordination with each Care Center, the development and implementation of action plans designed to meet the Care Centers’ strategic plans and key performance initiatives

Review relevant reports and data with practices in order to maintain transparency with practices about their financial performance in order to drive performance and change.

Develop presentation materials, as appropriate, to communicate the status of actionable initiatives.

Evaluate and assist in re-engineering the practice workflow to streamline patient throughput and efficiency.

Mentor and coach practice administrators, in the management of their physician practice.

Engage company resources, as necessary, to meet the needs of the Care Center, serving as the project coordinator to ensure timely completion and delivery of requested deliverables.

Manage expectations with Care Centers as they relate to timeframes and service delivery.

Assist in the development and execution of strategies aimed at driving growth, performance and revenue.

Assist in coordination and presentation of key, in-market, physician meetings for both primary care and specialty care providers.

Evaluate practice operations and offer strategic and constructive feedback for the benefit of the physician practice.

Maintain current knowledge of relevant health care topics and share information as appropriate.

Develop and maintain expert-level knowledge in key software platforms such as athenaHealth’s. Performance Management System and electronic health record.

Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied.

Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.

Aide in the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement

Roll out and communicate new Privia initiatives

Serve as an effective leader, offering constructive feedback and coaching to Associate Consultants and other MSO based teams with the constant goal of driving Care Center performance and service. Serve as a strategic thinker who assesses situations carefully and delivers scalablerecommendations and results

Provide oversight, coaching and mentoring to assigned Performance Associates

Qualifications

Bachelor’s degree preferred. Healthcare Master’s or MBA highlypreferred.

5+ years of healthcare experience required, particularly working with physicians andmedical group staff

Quantitatively and financially proficient; must know how to read, interpret and explain financial data

Comfort in functioning independently and autonomously and can effectively build a case to effect change. Demonstrates the judgment to appropriately escape situations as necessary..

Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service

General understanding of Population Health Management and how it applies to risk-based contracts.

Must have access to reliable transportation

Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

Able to have honest, difficult conversations with physicians and their teams about financial performance and areas of opportunity for improvement

Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions

Expresses ideas clearly and effectively, motivates the listener to action

Responds calmly and maturely in high pressure situations

Positive attitude toward company, work, clients, management, and team members

Uses a customer-focused approach in dealing with conflict and resolution of problems

The salary range for this role is $80,000 to $95,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs).This role is also eligible for an annual bonus targeted at 15% & restricted stock units.The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better whenour people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

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