Operations Consultant

Bank of America; Chicago (IL); On-site; USD 58,000 - 97,000; Full time

Job summary

A leading financial institution seeks a professional to manage Treasury Fulfillment escalations, ensuring timely resolutions and collaborative interaction with various teams. This position calls for a problem solver with banking experience and a keen attention to detail. With competitive salary and benefits, it's an opportunity to grow in a supportive environment driving responsible growth.

Benefits

Competitive benefits

Paid time off

Qualifications

• 2+ years experience in banking or financial environment.
• Strong problem solving & organizational skills required.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Manage NATF Escalations daily through multiple platforms.
• Monitor and process email inboxes for Quality Defects and Client Complaints.
• Advise on the design, development, and implementation of complex systems.

Skills

Problem Solving

Organizational Skills

Flexibility

Client Focus

Education

College degree

Tools

Microsoft Word

Microsoft Excel

Outlook

SharePoint

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

LOB Job Description:

Manage North America Treasury Fulfillment (NATF) Escalations daily through multiple platforms by reviewing requests, determining the urgency and validity of each Escalation request; then, engaging the appropriate departments/parties to complete the tasks necessary to close-out the escalated package request.

Monitor multiple team email inboxes to process escalation requests through documenting Quality Defects (QD) and Client Complaints, along with logging and tracking ACH Originations packages expediting with Operations Management as required.

Job Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects

LOB Job Duties & Responsibilities:

include monitoring each escalated package from request to completion by:

• Hosting weekly meetings with Treasury Fulfillment (TF) Managers to discuss and manage the Escalations pipeline, including their completion of 24/48 Hour Priority Comments and Root Cause Analysis (determined through Tableau review), as well as investigating and resolving package inquiries.
• Monitor NATF Escalations email inbox by determining the validity of each escalation request, entering the information into SP and notifying the Sales Director of receipt, while providing status updates to the Sales team; meanwhile, collaborating with TF and Operations Manager(s) to complete the escalation.
• Monitor NATF Client Complaints email inbox by determining if the complaint is under the Fulfillment line of business, entering complaints in the GSS system and Excel log; then, tracking and ensuring the complaint is resolved withing compliance guidelines.
• Monitor Quality Defects (QD) email inbox notifications of new QD submission into the SP site; then, verifying the accuracy of the information entered and determining if additional steps are required to complete the Root Cause of the QD.
• Monitor ACH Originations email inbox requests by determining if the request meets escalation requirements, entering the information on the Excel log; then, notifying the Sales team of receipt and providing status updates; meanwhile, collaborating with Operations Management to complete the escalation and updating the Excel log.
• Reviewing Tableau reporting to verify duplicate and quick close escalations; then actioning them appropriately, removing them from the SP report.

Required Qualifications:

• 2+ years experiences in banking / financial environment.
• Strong problem solving & organizational skills
• Ability to multi-task, prioritize and exhibit flexibility
• Proficient in Microsoft Word, Excel and Outlook

Desired Qualifications:

• 2+ years of treasury or equivalent experience

System Experience:

• Outlook
• Excel
• OnBoard Assist (OBA) (+)
• SharePoint
• GSS (+)

Qualifications:

• Customer and Client Focus
• Problem Solving
• Attention to Detail
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

.

Shift:

1st shift (United States of America)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

LOB Job Description:

Manage North America Treasury Fulfillment (NATF) Escalations daily through multiple platforms by reviewing requests, determining the urgency and validity of each Escalation request; then, engaging the appropriate departments/parties to complete the tasks necessary to close-out the escalated package request.

Monitor multiple team email inboxes to process escalation requests through documenting Quality Defects (QD) and Client Complaints, along with logging and tracking ACH Originations packages expediting with Operations Management as required.

Job Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects

LOB Job Duties & Responsibilities:

include monitoring each escalated package from request to completion by:

• Hosting weekly meetings with Treasury Fulfillment (TF) Managers to discuss and manage the Escalations pipeline, including their completion of 24/48 Hour Priority Comments and Root Cause Analysis (determined through Tableau review), as well as investigating and resolving package inquiries.
• Monitor NATF Escalations email inbox by determining the validity of each escalation request, entering the information into SP and notifying the Sales Director of receipt, while providing status updates to the Sales team; meanwhile, collaborating with TF and Operations Manager(s) to complete the escalation.
• Monitor NATF Client Complaints email inbox by determining if the complaint is under the Fulfillment line of business, entering complaints in the GSS system and Excel log; then, tracking and ensuring the complaint is resolved withing compliance guidelines.
• Monitor Quality Defects (QD) email inbox notifications of new QD submission into the SP site; then, verifying the accuracy of the information entered and determining if additional steps are required to complete the Root Cause of the QD.
• Monitor ACH Originations email inbox requests by determining if the request meets escalation requirements, entering the information on the Excel log; then, notifying the Sales team of receipt and providing status updates; meanwhile, collaborating with Operations Management to complete the escalation and updating the Excel log.
• Reviewing Tableau reporting to verify duplicate and quick close escalations; then actioning them appropriately, removing them from the SP report.

Required Qualifications:

• 2+ years experiences in banking / financial environment.
• Strong problem solving & organizational skills
• Ability to multi-task, prioritize and exhibit flexibility
• Proficient in Microsoft Word, Excel and Outlook

Desired Qualifications:

• 2+ years of treasury or equivalent experience
• College degree

System Experience:

• Outlook
• Excel
• OnBoard Assist (OBA) (+)
• SharePoint
• Global Fulfillment Solution (GFS) (+)
• GSS (+)
• Salesforce (+)

Qualifications:

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)Pay and benefits informationPay range$58,900.00 - $96,700.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.