Operations Consultant

National Black MBA Association; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking an Operations Consultant in its Global Credit Operations group in the Atlanta area. The role focuses on day-to-day resolution of complex problems and research/execution of complex transactions for commercial clients, including leasing products.

You will assist clients via phone and email, bringing collaborative thinking to improve processes and tools. The position requires strong customer service, financial services experience, and excellent communication.

Qualifications

• Minimum of 3 yrs of customer service experience.
• Minimum of 2 yrs of financial services/product experience.
• Proficient in Microsoft Word, Excel and Outlook.
• Exceptional verbal and written communication skills.
• Critical thinking and analytical skills.
• Strong problem solving and organizational skills including multi-tasking and adaptability.
• Excellent attention to detail and team collaboration.
• Risk management mindset and influencing abilities.
• Solid technical skills relevant to financial operations.

Responsibilities

• Resolve day-to-day complex problems and research/execute complex transactions for a single site or smaller units.
• Support commercial clients within the Global Leasing division.
• Assist clients with questions or issues regarding leases and loans via phone and email.
• Collaborate to advance tools, technology and ways of working to serve evolving clients.

Skills

Customer Service

Financial services

Microsoft Word

Microsoft Excel

Outlook

Critical Thinking

Analytical skills

Organizational skills

Team player

Risk Management

Influencing Skills

Problem solving

Strong technical skills

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site / business unit or smaller business unit(s). This role supports commercial clients within the Global Leasing division. Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Excels in working among diverse viewpoints to determine the best path forward. Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner. Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Line of Business Description:

Global Credit Operations:

Responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products. The Operations Consultant will work within the Commercial Leasing Client Services Department to assist clients with questions or issues regarding their leases and loans received via phone and/or email correspondence. Additional responsibilities include the resolution of complex problems including research and analysis work in a team environment.

Required Skills:

• Minimum of 3 yrs of Customer Service experience
• Minimum of 2 yrs of financial services/product experience
• Proficient in Microsoft Word, Excel and Outlook
• Exceptional verbal & written communication skills
• Critical Thinking & analytical skills
• Strong problem solving and organizational skills including ability to multi-task, prioritize and exhibit flexibility
• Excellent attention to detail and organizational skills
• Team player & self-starter
• Risk Management
• Influencing Skills
• Strong technical skills

Desired Skills:

• Working knowledge of commercial and business leases

Shift:

1st shift (United States of America)

Hours Per Week:

40