Operations Compliance Processor (Time Operations)

First Citizens Bank; Raleigh (NC); Hybrid; USD 42,000 - 50,000; Full time

Job summary

First Citizens Bank in Raleigh, NC, is seeking a detail-oriented Operations Associate for a hybrid role located within commutable distance to our Raleigh office. You will manage IRA, CD, and Time Deposit account processing and respond to external requests for client information, ensuring regulatory compliance and accurate reporting.

Responsibilities include reviewing reporting systems, maintaining documentation, and handling client service tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED and 2 years of experience in Operations or Administrative.

Responsibilities

• Review information reporting systems to ensure accuracy and proper account setup.
• Provide client service and support through account and compliance activities.
• Maintain knowledge of applicable laws and policies to ensure regulatory compliance.

Skills

Multitasking

Independent work

Client service

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC office.

This position manages and maintains IRAs and documentation surrounding IRAs, CD’s, and other Time Deposit Accounts. This includes transaction processing and external requests for client information. This position complies with government agencies or other company requests, managing and maintaining IRA accounts, and performing several administrative processing duties to facilitate client service objectives. Ensures regulatory compliance and accurate reporting by reviewing business processes, documentation, systems, and accounts.

Responsibilities & Qualifications

• Review - Maintains the integrity of information reporting systems through daily maintenance and review. Ensures all information or supporting documentation is present and correct, that accounts are properly set up, and that access is monitored. Adds, modifies, and maintains accounts to comply with applicable regulations and requests. Reviews regulatory holds placed on accounts by branch associates and makes corrective actions within the account as necessary.


• Business Support - Provides client service, support, and communication throughout account and compliance activity. Performs a variety of operational and administrative tasks in response to client requests.


• Compliance Proficiency - Maintains knowledge of applicable laws, regulations, agencies, and policies as well as appropriate actions to ensure compliance.

Qualifications:

High School Diploma or GED and 2 years of experience in Operations or Administrative

Preferred Qualifications/Skills:

• Knowledge of banking deposit products, preferably CDs (Time Based Accounts) and IRAs.


• General understanding of GL purpose/functions and some tax reporting knowledge.


• Knowledge of Microsoft Suite systems such as Excel, Outlook, etc.


• Ability to multitask in a fast‑paced demanding environment


• Ability to take and manage note taking during training.


• Ability to work independently and with accountability.


• Must be able to work independently on assigned duties while successfully collaborating in a team friendly environment.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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