Operations Clerk

Old Dominion Freight Line; Crest Hill (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Short/Long-term disability

401k with company match

Tuition reimbursement

Training and growth opportunities

Paid holidays

Job summary

Old Dominion Freight Line is seeking an Operations Clerk to provide administrative support to the operations department, coordinating with drivers to assign routes and process paperwork. You will answer phones, trace shipments, and prepare daily freight paperwork to ensure accuracy and timely processing.

The role requires attention to detail, strong communication skills, and proficiency with AS400 and SAP. We offer comprehensive benefits and a collaborative, family-driven culture at OD.

Qualifications

• High School Degree or equivalent preferred.
• 3 years of office and/or operations experience, preferably in the transportation industry.
• Experience using handheld computers/scanners preferred.
• Experience with AS400 and SAP preferred.
• Excellent verbal and written communication skills.
• Detail oriented.
• Proficient in Microsoft applications, such as Outlook, Word and Excel.

Responsibilities

• Answer telephones and emails promptly to provide customer service including setting appointments and tracing shipments.
• Prepare and maintain daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timeliness.
• Prepare documents and reports using AS400 and SAP.
• Scan documents such as Bill of Ladings and Delivery Receipts into our system.
• Close city pickups to the dock and generate manifests for dockworkers.
• Assist supervisors with assigning drivers to routes and processing drivers’ paperwork.
• Prepare transportation-related documents including dock delivery/drop offs, driver returns, and damage/overage documents.
• Provide exceptional customer service to internal and external customers.

Skills

Customer service

Communication skills

Detail oriented

MS Office proficiency

Education

High School diploma or equivalent

Tools

AS400

SAP

Handheld scanners

Outlook

Word

Excel

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Old Dominion Freight Line is currently recruiting for an Operations Clerk to join the OD family Culture. This clerk will successfully provide administrative assistance to the operations department including working with drivers to assign routes and process paperwork, answering telephones to set appointments, trace shipments or route to the appropriate person.

Responsibilities:

• Answer telephones and emails in a prompt and courteous manner to provide customer service including setting appointments and tracing shipments

• Prepare and maintain daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timeliness

• Prepare a variety of documents and reports using AS400 and SAP

• Scan documents such as Bill of Ladings and Delivery Receipts into our system

• Close city pickups to the dock and generate manifests for the dockworkers

• Assist supervisors with assigning drivers to routes and processing drivers’ paperwork

• Prepare a variety of transportation related documents including dock delivery/drop offs, driver returns, and damage/overage documents

• Provide exceptional customer service to internal and external customers

Qualifications:

• High School Degree or equivalent preferred.

• 3 year of office and/or operations experience, preferably in the transportation industry

• Experience in using handheld computers/scanners preferred

• Experience with AS400 and SAP preferred

• Excellent verbal and written communication skills

• Detail oriented

• Proficient in Microsoft applications, such as Outlook, Word and Excel

Compensation Range:

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements.

($23.36-$28.93)

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Morning

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage

• Vision & Dental

• Short Term & Long Term Disability

• Flex Spending Accounts

• 401k Retirement plan with company match and additional company annual discretionary match opportunity

• Life Insurance

• Wellness Program

• 12 Days Paid Time Off

• 9 Paid Holidays including a birthday holiday

• Tuition Reimbursement for Drivers and Technicians

• Training and growth opportunities to build a career

• We prioritize our OD family of employees

• Ability to advance through our promote from within philosophy

• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).