Operations Clerk

Rumpke Waste & Recycling; Cleveland (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Rumpke Waste & Recycling is seeking an Operations Clerk to handle data entry into core databases and coordinate daily routing information. This role collaborates with multiple departments to ensure accurate service updates and timely processing of driver logs and invoices.

The ideal candidate will bring strong computer skills, the ability to multitask, and excellent communication with internal teams and customers.

Qualifications

• Must read maps and give directions.
• General knowledge of office functions.
• Ability to work under pressure and treat others with respect.
• Able to work independently, identify issues, and resolve problems.
• Ability to multi-task and manage time effectively.
• Excellent verbal and written communication with customers.

Responsibilities

• Route accounts using routing software.
• Enter and edit daily driver DVIR logs.
• Support daily driver check-in process.
• Monitor and edit route sheet information as needed.
• Provide customer service support; resolve missed customers with Drivers/Route Managers.
• Liaise between sales, operations, and customer service to resolve routing issues.
• Assist supervisors with administrative projects and dispatch as needed.
• Process invoices and create/purchase orders.
• Back up scale house and service scale tickets for customers as needed.
• Run and complete reports as required.
• Order supplies for the business.
• Perform other duties as assigned.

Skills

Maps & directions

Office basics

Communication skills

Independence

Time management

Customer communication

Education

General Education Diploma

High School Diploma

Tools

AS400

RouteSmart

IPak

Job description

Broadview Heights, OH
3131 E Royalton Rd
Broadview Heights, OH 44147, USA

Description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

Operations Clerks are responsible for the accurate and timely entry of data into databases used by other operations personnel. This position communicates with other departments and operations personnel to ensure that daily changes in service information are applied and entered correctly.

Responsibilities of Position:

• Route accounts using routing software
• Enter and edit daily driver DVIR logs
• Help with the daily driver check-in process
• Monitor, correct, and edit route sheet information as needed
• Provide support for the Customer Service Center; troubleshoot missed customers and attempt resolution by communicating with Drivers and/or Route Managers
• Act as liaison between sales, operations, and customer service to help resolve routing and service issues
• Assist supervisors and managers with various administrative projects
• Assist in dispatch as needed, and during part of the shift and cover for dispatch during times of absence or leave
• Process invoices and create and track purchase orders
• Serve as back up to scale house and service scale tickets for customers as needed
• Run & complete reports as required
• Order supplies as needed for business
• Perform other duties as assigned

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Must possess knowledge of service area, ability to read maps and give directions
• General knowledge of office functions
• Must be able to react well under pressure and treat others with respect
• Must be able to work independently, identify issues, make decisions, assist management, and resolve problems
• Ability to multi task and time management
• Excellent verbal and written communication skills to be able to communicate effectively and professionally with internal and external customers

Experience & Knowledge Needed for Position:

• Computer proficiency in Windows and Microsoft applications; AS400, RouteSmart, and IPak experience, a plus
• 2 years of Data entry proficiency and experience is preferred

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying a max of 35 lbs
• Rarely pushing/pulling a max of10 lbs
• Continuously sitting
• Occasionally standing/walking

Additional Working Conditions/Aspects:

• Possible exposure to high traffic conditions and/or tight driving areas
• Exposure to residential and commercial waste
• Ability to travel between offices, as required
• Ability to work overtime, weekends, and/or holidaysLegally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Qualifications

Education

Preferred

General Education Diploma or better.

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.