Operations Center Manager — Performance & Impact

Roadrunner Transportation Systems Inc; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Roadrunner Transportation Systems Inc is seeking a Manager of Operations to drive end-to-end service center execution in a fast-paced environment. You will align people, processes, and metrics to meet profitability and service standards, while ensuring safety and compliance.

The role covers dock operations, linehaul, pickup/delivery, and administrative functions. Lead a high-performing team, manage costs, and collaborate with cross-functional partners to optimize performance.

Qualifications

• Bachelor’s degree or 4–5 years of operations management experience in transportation/logistics.
• Proven experience leading multi-functional operational teams in a fast-paced, service-driven environment.
• Strong financial and operational acumen, including experience managing labor, revenue components, and performance metrics.
• Proficiency in Microsoft Office (especially Excel) and general business systems; AS/400 experience preferred.
• HazMat certification and forklift qualification (or ability to obtain).
• Strong communication skills with the ability to engage effectively across all levels, including corporate stakeholders and external partners.
• Demonstrated ability to analyze data, interpret regulations, and apply logical problem-solving in complex situations.

Responsibilities

• Lead end-to-end service center execution across dock operations, linehaul, pickup and delivery, and office functions.
• Ensure execution aligns with profitability targets, service standards, and network performance expectations.
• Develop, track, and communicate performance metrics; identify inefficiencies and implement corrective actions.
• Hire, onboarding, training, and development of service center personnel; provide performance feedback.
• Ensure regulatory compliance and risk management, including safety standards and regulatory inquiries.
• Collaborate with corporate teams, other service centers, sales teams, and service providers to improve alignment.

Skills

Operations management

Leadership

Data analysis

Budget & cost control

Excel

Communication skills

HazMat certification

Forklift qualification

Education

Bachelor’s degree or 4–5 years of operations management experience

Tools

AS/400

Job description

Roadrunner Transportation Systems Inc is seeking a Manager of Operations to drive end-to-end service center execution in a fast-paced environment. You will align people, processes, and metrics to meet profitability and service standards, while ensuring safety and compliance.

The role covers dock operations, linehaul, pickup/delivery, and administrative functions. Lead a high-performing team, manage costs, and collaborate with cross-functional partners to optimize performance.