Operations - Business Support Analyst (Open to hiring at the Sr level)

Wellmark, Inc.; Des Moines (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

Wellmark, Inc. in Des Moines, IA, seeks an Operations - Business Support Analyst (open to Sr level) to support systems and applications across multiple business areas.

You will analyze requirements, design test cases, and coordinate issue resolution to improve member experience. The ideal candidate brings 2+ years of business analysis or 3+ years in health insurance ops, strong Excel, and willingness to learn Power BI; you will collaborate with stakeholders and drive process improvements in a

Qualifications

• 2+ years of business analysis, systems, configurations, or related experience; OR 3+ years’ health insurance operations experience (e.claims, customer service, membership & enrollment, etc.).
• Proficient written and verbal communication skills with the ability to clearly and concisely communicate to team members and stakeholders.
• Experience supporting system implementations and testing, including early-stage initiatives.
• Solid Excel skills and openness to Power BI for dashboarding and automation.

Responsibilities

• Analyze, define, and validate business requirements for necessary system modifications, enhancements, upgrades, or changes.
• Lead and coordinate testing efforts; design test scenarios; write and execute test cases with traceability.
• Coordinate with team members and stakeholders to improve and achieve a positive member experience.
• Ensure compliance with regulations and corporate policies while updating desk-level procedures as needed.

Skills

Excel

Power BI

Test case development

Stakeholder communication

Education

Bachelor's degree

Associate's degree

Job description

Operations - Business Support Analyst (Open to hiring at the Sr level)

• Full-time
• Department: Operations | Claims | Customer Service | Business Support
• Pay Grade: 19

Why Wellmark:We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation,

Learn more about our unique benefit offerings here .

Want to know more? You can learn about life at Wellmark here .

About the opportunity:You will support systems/applications for multiple business areas, including analysis of low to moderate complexitysystemor process changes to provide business requirements for necessary modifications.You'llestablishand execute test cases toidentifydefects and assess the quality of system solution deliveries. You will coordinate and communicate with team members and stakeholders to improve and arrive at a positive member experience supporting Wellmark’s strategies.

The ideal candidateis aself‑directed,systems‑focusedanalystwho enjoys researching, testing, andvalidatinghow systems are configured and functioning downstream. They are naturally inquisitive, comfortable navigating multiple systems, and motivated to independentlyidentifyissues—particularly in audit andcompliance‑drivenwork—while managing deadlines and priorities with minimal oversight.

They bring experience supportingsystem implementations and testing, includingearly‑stageinitiatives, and can confirmfuture‑statereadiness through careful analysis and execution of test cases. A strong technical mindset focused onefficiency, automation, and adoption of new toolsis key. Solid Excel skills arerequired, with openness to tools like Power BI for dashboarding and automation.

Overall, this role fits someone who balances attention to detail with adaptability, communicates clearly with stakeholders, and contributes to a collaborative, continuously improving team.

Requiredfor BSA level:

• Associate’s degree or equivalent work experience
• 2+ years of business analysis, systems, configurations, or related experience; OR 3+ years’ health insurance operations experience (e.claims, customer service, membership & enrollment, etc.). Includes 2 years’ proven subject matterexpertiseacross multiple market segments, products, benefit plans, contract language, or insurance rules and regulations
• Ability to perform, document, and or guide others through a series of related steps andtakes action to improveexisting conditions and processes
• Ability toidentifyissues or inconsistencies; obtains relevant information, relates and compares data fromdifferent sourcesandidentifiesalternative solutions
• Proficient written and verbal communication skills with the ability to clearly and concisely communicatetoteam members and stakeholders. Ability tofacilitateconversations with varying audiences
• Ability to intellectually learn and grow through the mentoring of experienced Business Support Analysts
• Proactive self-starter with effective time management skills and the ability to independently organize and prioritize projects/initiatives or tasks. Flexible and adaptable to change
• Analytical problem-solving skills and attention to detail; ability toidentifyand approach complex problems from different angles and apply technical knowledge to policies/procedures
• Proven efficiency in Microsoft Office Suite

Required for Sr level:

• Bachelor’s degree or equivalent work experience
• 3+ years of critical business technical knowledge, business analysis, systems,configurationsor related experience
• Ability to coach and mentor others through guidance or feedback
• • a. Support applications/systems within multiple business areas. Analyze, define, andvalidatebusiness requirements for necessary system modifications, enhancements,upgradesetc.
  • b. Analyze and troubleshoot system/application issues of low to moderate complexity.Seekto understandissueandimpacttobusiness. Create incident tickets andfacilitateand coordinate involvement across Operations and other support teams as necessary to ensure incident isresolvedend to end.
  • c. May lead and coordinate testing efforts, including test scenario design. Use a variety of techniques to ensure applications arebeing validatedaccording to the testing plan. Write and execute test cases, documenting traceability andfindingsensuringaccurateandtimelyoutcomes.
  • d. Keep informed,supportand adhere to regulations ensuring systems and processes are compliant with corporate policies, procedures, and legal requirements.
  • e. Consistently communicate and collaborate with team members, technology, and other stakeholders for the purpose of aligning business requirements and solutions with customer expectations.
  • f. Coach, mentor and provide guidance to other Business Support team members.
  • g. Collaborate with Technical Writers and other stakeholders to confirm desk-level procedures and process/system documents are created/updated.
  • h. Ensureaccuratetracking of all hours in reporting system(s) for all work efforts.
  • i. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [e-mail]

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply