Operations Business Associate - Early Careers (Summer 2025 Start)

Wayfair; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Wayfair is seeking a Supplier Service Specialist to join our Operations team in Boston. This full-time role involves managing supplier issues, collaborating with cross-functional teams, and contributing to the success of our logistics and supply chain operations. Ideal candidates are innovative and adaptable, with 1-3 years of relevant experience.

Benefits

Paid Holidays

Paid Time Off (PTO)

Full Health Benefits

401K Matching

Tuition Reimbursement

Employee Discount

Qualifications

• 1-3 years of experience in a corporate environment.
• Experience in freight forwarding, operations management, or logistics preferred.
• Ability to analyze and present data clearly.

Responsibilities

• Manage escalated supplier service issues effectively.
• Provide feedback to improve customer experience.
• Identify opportunities for process improvements.

Skills

Communication

Analytical mindset

Problem-solving

Project management

Tools

Excel

Google Sheets

SQL

Jira

Job description

Additional Details:

• This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday).
• At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience.

Supplier Service Specialist

Wayfair is seeking collaborative, innovative, and adaptable candidates for a full-time position as a Supplier Service Specialist within our Operations team. Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and supply chain functions and contribute directly to the growth and success of the company. This is an ideal opportunity for candidates who are looking to join a highly collaborative, cross-functional team, driving forward the future of retail supply chain operations.

What you’ll do:

At a high level, the Supplier Service Specialists will work closely with operations and finance teams to ensure that complex or escalated supplier issues are resolved effectively and in a timely manner. This role will require cross-functional stakeholder management, innovation, and the ability to use a problem solving framework. Tasks will include, but are not limited to:

• Manage supplier service issues that are escalated to you by frontline agents. Escalated issues cover a variety of topics including operational status updates, exception requests, and invoice disputes.
• Build expertise in CGF’s operations and support functions over time (Ocean Operations, Drayage Operations, Accounts Receivable, Billing & Reconciliation, Product Team, etc).
• Provide feedback to our inbound ticket triage team to increase resolution on the first touch.
• Establish a feedback loop to relevant operations and support functions teams to drive an improved customer experience for CGF suppliers.
• Identify opportunities to improve or automate processes with ticket trends, and work with cross-functional teams to implement those improvements.
• Work with Account Management teams to identify opportunities for future business and upsell opportunities.

What You’ll Need

Basic Qualifications:

• 1-3 years of transferable experience in a corporate environment, including internship and co-op experience.
• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future.

Preferred Qualifications:

• Experience in freight forwarding, operations management, logistics, supply chain, or B2B customer service.
• Excellent written and verbal communication skills, along with the ability to influence others.
• Analytical mindset able to process large volumes of data using a variety of reporting tools (Excel, Google Sheets, SQL, Jira, etc.).
• Ability to distill complex information in a simplistic way via emails, charts, graphs, and other forms of presentations.
• Passionate about execution with strong interest to drive customer engagement.
• Desire to own projects from beginning to end, and thrive as part of a team as well as individually.
• Comfortability navigating a fast-paced, dynamic environment with little structure.
• Experience working with, analyzing, synthesizing, and presenting data with clarity and recommended actions.
• Strong project management and prioritization skills.

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability)
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition
• Global Employee Anniversary Awards
• Paid Volunteer Work
• Unique Perks:
• Employee Discount
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

Purpose & Inclusion at Wayfair: At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

Social Impact & Responsibility: At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.

Wayfair's In-Office Policy:

All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [e-mail].