Operations - Branch Lead/ Warehouse Lead

Continental Battery Systems; Topeka (KS); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

PTO

Employee discounts

Job summary

Continental Battery Systems is a rapidly growing North American company seeking a capable, energetic team member to support branch operations and deliver exceptional customer service. The role involves assisting the manager, training staff, and ensuring accurate reporting while promoting the company’s products and services.

We offer strong benefits and a culture focused on safety, wellness, and teamwork. The position is based in the United States with daytime weekday hours and occasional

Qualifications

• Customer-focused approach within a fast-paced environment.
• Experience supporting branch operations and customer relations.
• Ability to assist in evaluating employee performance and producing reports.

Responsibilities

• Assist the branch or district manager in all aspects of operations.
• Train new employees and contribute to performance evaluations.
• Produce daily reports and handle data entry tasks.
• Act as proxy to the manager and support branch duties.
• Maintain customer satisfaction and promote company products and services.

Skills

Customer service

Sales experience

Data entry

Train new employees

Team coordination

Tools

CRM

Job description

Continental Battery Systems is a rapidly growing North American company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We Offer Great Benefits, Including

• Medical, Dental, and Vision
• Substantial 401k match
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to our communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Pay details: $49,000-$52,000 yearly

Daytime Hours - Monday through Friday - Occasional Weekends if needed

Job Responsibilities

A person in this position is responsible to assist the manager in administration of the branch, train new employees, assist in evaluation of employee performance, production of reports, perform daily data entry, and function as proxy to the manager and all personnel in all branch duties. Familiar with executing all job duties. Experience with branch procedures and policies is significant. Excellence is demonstrated consistently and process improvements are contributed.

Job-Specific Responsibilities

• Key to this job is to assist the branch or district manager in all aspects as well as deliver a high-quality customer experience while increasing the profitable sales of Company products and services. Creates and maintains promoters (raving fans) of clients, and team members
• Completes all necessary administrative work to ensure safety of all branch personnel
• Knowledgeable in all products carried and educates customers on products that service their needs. Identifies helpful opportunities for customers through expanding the use of Company products and services.
• Adaptable to provide executive-level and service-level sales presentations
• Pursues and maintains preferred vendor status with clients
• Obtains referrals from customers. Also able to successfully generate leads.
• Records in CRM daily activity/call reports concerning customer-related activities for quotes, orders, and problems concerning customer/vendor relationships
• Ensures the positive relationship is maintained while ensuring timely collection of payment for all orders.
• Deliver product and pick up used batteries, as well as maintain and replenishes consignment products for customers. Plans efficient routes, ensures proper/accurate, staged, and safe stocking of vehicle. Assists in loading and unloading process.
• Assist retail customers and perform battery installations.
• Coordinates labor to ensure branch is orderly, safe, and clean
• Performs inventory cycle counts and complete counts
• Trains personnel on mastered job processes, techniques, and procedures
• Maintains accurate documentation of all customer transactions. Compiles accurate reports.
• Coordinates regularly with supervisor to achieve targeted sales objectives.
• Provides regular reports

#ZR

Empowered and Engaged

• Customer-Centric
• Powerful Brands and Services
• Always Moving Forward
• One-Team
• Environmental Health & Safety

Continental Battery Systems 750 W John Carpenter Way, Ste 900, Irving, TX 75039

www.continentalbatterycompany.com