Operations - Branch Lead

Continental Battery Systems; Lawrence (KS); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k match

Voluntary benefits

PTO & holidays

Employee product discounts

Job summary

Continental Battery Systems is seeking a capable branch administrator to assist the manager with daily operations, data entry, and customer service. You will train staff, manage CRM activity, and support sales by promoting products and services.

The role involves delivering and collecting batteries, planning routes, and ensuring safe, efficient branch operations while maintaining accurate records and reports.

Qualifications

• Customer service experience.
• Data entry and reporting experience.
• Familiarity with CRM software.
• Ability to support sales and customer needs.
• Experience with inventory control and route planning.
• Team training or mentoring abilities.

Responsibilities

• Assist the branch/district manager in all aspects of operations.
• Train new employees and evaluate performance.
• Produce reports and maintain CRM activity logs.
• Manage daily data entry and customer transactions.
• Deliver products and pick up used batteries; plan routes safely.
• Coordinate labor to keep the branch orderly, safe, and clean.
• Maintain documentation of customer interactions and regular reports.

Skills

Customer service

Data entry

CRM software

Sales support

Inventory control

Route planning

Team training

Tools

CRM software

MS Excel

Job description

Continental Battery Systems is a rapidly growing North American company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We Offer Great Benefits, Including

• Medical, Dental, and Vision
• Substantial 401k match
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Daytime Hours

Monday through Friday - Occasional Weekends if needed

Pay range

$49,920-$52,000

Job Responsibilities

A person in this position is responsible to assist the manager in administration of the branch, train new employees, assist in evaluation of employee performance, production of reports, perform daily data entry, and function as proxy to the manager and all personnel in all branch duties. Familiar with executing all job duties. Experience with branch procedures and policies is significant. Excellence is demonstrated consistently and process improvements are contributed.

Job-Specific Responsibilities

• Key to this job is to assist the branch or district manager in all aspects as well as deliver a high-quality customer experience while increasing the profitable sales of Company products and services. Creates and maintains promoters (raving fans) of clients, and team members
• Completes all necessary administrative work to ensure safety of all branch personnel
• Knowledgeable in all products carried and educates customers on products that service their needs. Identifies helpful opportunities for customers through expanding the use of Company products and services.
• Adaptable to provide executive-level and service-level sales presentations
• Pursues and maintains preferred vendor status with clients
• Obtains referrals from customers. Also able to successfully generate leads.
• Records in CRM daily activity/call reports concerning customer-related activities for quotes, orders, and problems concerning customer/vendor relationships
• Ensures the positive relationship is maintained while ensuring timely collection of payment for all orders.
• Deliver product and pick up used batteries, as well as maintain and replenishes consignment products for customers. Plans efficient routes, ensures proper/accurate, staged, and safe stocking of vehicle. Assists in loading and unloading process.
• Assist retail customers and perform battery installations.
• Coordinates labor to ensure branch is orderly, safe, and clean
• Performs inventory cycle counts and complete counts
• Trains personnel on mastered job processes, techniques, and procedures
• Maintains accurate documentation of all customer transactions. Compiles accurate reports.
• Coordinates regularly with supervisor to achieve targeted sales objectives.
• Provides regular reports

Pay details: $24-25/hour

#ZR

Empowered and Engaged

• Customer-Centric
• Powerful Brands and Services
• Always Moving Forward
• One-Team
• Environmental Health & Safety

Continental Battery Systems ∙ 750 W John Carpenter Way, Ste 900, Irving, TX 75039∙ www.continentalbatterycompany.com