Operations Associate - Woodland Shopg Cntr

JCPenney; Grand Rapids (MI); On-site; USD 18,942 - 23,680; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation/holidays

Store discount

Job summary

JCPenney in Grand Rapids is looking for an Operations Associate to deliver an outstanding customer experience by performing store operations. This is an early morning role requiring teamwork to complete tasks before opening.

You will assist customers at a fast pace, help with pricing and signage, and replenish stock while supporting Omnichannel initiatives. The role emphasizes merchandising standards and ongoing learning in a dynamic retail environment.

Qualifications

• 1–2 years of retail experience.
• Excellent customer service and communication skills.
• Ability to operate at a fast pace and work pre-opening hours.
• Willingness to learn and follow company processes.

Responsibilities

• Provide exceptional customer service by assisting shoppers.
• Execute pricing and signage quickly and accurately.
• Replenish and restock merchandise, ensuring availability.
• Receive and unload merchandise with teammates.
• Maintain safe, clean, and organized backroom standards.
• Support Omnichannel initiatives (Buy Online Pickup in Store, Ship from Store, etc.).
• Implement merchandising strategies to maintain store standards.
• Learn and apply new processes from peers and training materials.

Skills

Results

Ownership

Intensity

Retail experience

Job description

The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the team to perform functions prior to store opening.

Primary Responsibilities

• Customer Service – maneuver around the store at a high pace, engaging customers and providing assistance.
• Execute pricing and signing – change ticket prices and sign merchandise quickly and accurately.
• Replenish and restock the store – assist sales floor peers and leaders by pulling and preparing merchandise to ensure availability.
• Receive and unload merchandise – work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards – keep the stockroom safe, clean, and organized.
• Omnichannel – support Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – execute leadership plans for merchandise placement with efficiency and detail, maintaining standards to deliver an outstanding customer experience.
• Participate in a learning environment – absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results – solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance.
• Ownership – provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity – proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.
• Work experience – 1–2 years retail experience.

What you get

If eligible, we offer a competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, and 401(k) with a company match. All associates are eligible for a store discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For details on vacation days and eligibility requirements for other benefits, visit www.catalystbrandsbenefits.com.

Pay Range

USD $13.75/Hr - USD $17.19/Hr