Operations Associate - Westgate Mall

JCPenney; Spartanburg (SC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking an Operations Associate to enhance the customer experience at their retail location. This part-time role involves early morning shifts, focusing on operational tasks such as customer service, pricing, restocking, and maintaining store standards. The ideal candidate will thrive in a fast-paced environment, contributing positively to team dynamics and customer satisfaction. With competitive benefits and a supportive team atmosphere, this position offers a unique opportunity to grow within a well-known retail brand.

Benefits

Medical/Dental/Vision Insurance

Life Insurance

Paid Vacations

401(k) with Company Match

Store Discount

Paid Holidays

Qualifications

• 1-2 years of retail experience preferred.
• Strong customer service skills and ability to work in a team.

Responsibilities

• Assist customers with questions and requests efficiently.
• Maintain a clean and organized stockroom.
• Support omnichannel initiatives like Buy Online Pickup in Store.

Skills

Customer Service

Problem Solving

Retail Experience

Teamwork

Education

High School Diploma

Job description

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The Operations Associate role is to create an outstanding customer experience by performing operational functions within the store. This is an early morning position, working with a team to perform tasks prior to store opening.

Primary Responsibilities

1. Customer Service: Maneuver around the store efficiently, assisting customers with questions or requests.
2. Pricing and Signing: Change ticket prices and signage quickly across the store.
3. Replenish and Restock: Assist in pulling and preparing merchandise to ensure availability of styles and sizes.
4. Receive and Unload Merchandise: Work with team to unload trucks and organize the backroom.
5. Backroom Standards: Maintain a safe, clean, and organized stockroom.
6. Omnichannel Contributions: Support initiatives like Buy Online Pickup in Store, Ship from Store, and Online Orders.
7. Merchandise Strategy: Execute merchandising plans efficiently, maintaining standards to enhance customer experience.
8. Learning Environment: Absorb new information on merchandise, safety, and business processes.

Core Competencies & Accomplishments

• Results: Solve problems, make decisions, and drive sales and customer service.
• Ownership: Provide excellent customer service, build positive relationships, and take accountability.
• Intensity: Proactively improve the customer experience with energy and urgency.
• Work Experience: 1-2 years retail experience.

JCPenney does not anticipate closing this job opportunity at this time.

What You Get

Competitive benefits including medical/dental/vision, life insurance, paid vacations and holidays, and 401(k) with company match. Associates receive a store discount and paid holidays. Eligibility details are available at yourjcpbenefits.com.

About JCPenney

JCPenney serves diverse American families with a broad range of fashion, home, beauty, and jewelry products. With over 650 stores and a global team of 50,000 associates, JCPenney continues its legacy of community engagement and customer connection. Visit our Newsroom and follow us on social media for more updates.

Additional Details

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Management and Manufacturing
• Industry: Retail