Operations Associate - Westdale Mall

JCPenney; Cedar Rapids (IA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking an Operations Associate to enhance customer experience at their Cedar Rapids location. This part-time role involves early morning shifts, focusing on customer service, merchandise replenishment, and operational support. Ideal candidates will thrive in a fast-paced retail environment, demonstrating problem-solving skills and teamwork. Enjoy competitive benefits, including medical, dental, and discounts, while contributing to a legacy of community engagement and inclusivity. If you're passionate about retail and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Vacation

401(k)

Employee Discounts

Holiday Pay

Qualifications

• 1-2 years of retail experience preferred.
• Ability to provide excellent customer service.

Responsibilities

• Assist customers with questions and requests.
• Replenish and restock merchandise efficiently.
• Maintain a clean and organized stockroom.

Skills

Customer Service

Problem Solving

Teamwork

Retail Experience

Education

High School Diploma

Job description

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The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. This is an early morning position, working with a team to perform tasks prior to store opening.

Primary Responsibilities

1. Customer Service: Maneuver around the store quickly, assist customers with questions or requests, providing excellent service.
2. Pricing and Signing: Change ticket prices and signage efficiently across the store.
3. Replenish and Restock: Assist in pulling and preparing merchandise to ensure availability of styles and sizes.
4. Receive and Unload Merchandise: Work with team to unload trucks and organize the backroom.
5. Backroom Standards: Keep the stockroom safe, clean, and organized.
6. Omnichannel Contributions: Support initiatives like Buy Online Pickup in Store, Ship from Store, and online order fulfillment.
7. Merchandise Strategy: Execute merchandise placement plans accurately to enhance customer experience.
8. Learning Environment: Absorb training and peer knowledge on merchandise, safety, and business processes.

Core Competencies & Accomplishments

1. Results: Solve problems, make decisions, drive sales and customer satisfaction.
2. Ownership: Provide excellent service, build respectful relationships, and take accountability.
3. Intensity: Proactively improve customer experience with energy and urgency.
4. Work Experience: 1-2 years in retail preferred.

JCPenney does not anticipate closing this opportunity at this time.

What You Get

Competitive benefits including medical/dental/vision, life insurance, paid holidays, vacation, and 401(k). Associates enjoy discounts and holiday pay. For details, visit yourjcpbenefits.com.

About JCPenney

JCPenney serves diverse American families with a wide range of products and services, emphasizing inclusivity and community engagement. With over 650 stores and an online presence, it continues its legacy of 120 years. Follow us on social media for updates.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industry: Retail