Operations Associate - Twelve Oaks Mall

JCPenney; Novi (MI); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Store discount

Job summary

JCPenney in Novi, MI seeks an Operations Associate to create an outstanding customer experience by performing essential store operations before opening. You will engage customers, update pricing, and maintain stock through morning prep and backroom upkeep.

The role emphasizes rapid service, accuracy in signage, and teamwork to support omnichannel initiatives and merchandise presentation. This position offers a structured early-morning schedule with store-wide responsibilities.

Qualifications

• 1–2 years retail experience.
• Customer service and sales support.
• Early morning shift readiness.

Responsibilities

• Customer Service – maneuver around the store at a high pace, engaging customers and providing assistance.
• Execute pricing and signing – change ticket prices and sign merchandise quickly and accurately.
• Replenish and restock the store – assist sales floor peers and leaders by pulling and preparing merchandise to ensure availability.
• Receive and unload merchandise – work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards – keep the stockroom safe, clean, and organized.
• Omnichannel – support Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – execute leadership plans for merchandise placement with efficiency and detail, maintaining standards to deliver an outstanding customer experience.
• Participate in a learning environment – absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Skills

Results

Ownership

Intensity

Retail experience

Job description

The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the team to perform functions prior to store opening.

Primary Responsibilities

• Customer Service – maneuver around the store at a high pace, engaging customers and providing assistance.
• Execute pricing and signing – change ticket prices and sign merchandise quickly and accurately.
• Replenish and restock the store – assist sales floor peers and leaders by pulling and preparing merchandise to ensure availability.
• Receive and unload merchandise – work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards – keep the stockroom safe, clean, and organized.
• Omnichannel – support Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – execute leadership plans for merchandise placement with efficiency and detail, maintaining standards to deliver an outstanding customer experience.
• Participate in a learning environment – absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results – solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance.
• Ownership – provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity – proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.
• Work experience – 1–2 years retail experience.

What you get

If eligible, we offer a competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, and 401(k) with a company match. All associates are eligible for a store discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For details on vacation days and eligibility requirements for other benefits, visit www.catalystbrandsbenefits.com.

Pay Range

USD $13.75/Hr - USD $17.19/Hr