Operations Associate - Tempe Marketplace

JCPenney; Tempe (AZ); On-site; USD 21,008 - 26,270; Part time

Benefits offered by this job

Medical/Dental/Vision Benefits

Paid Vacation

401(k) with Company Match

Associate Discount on Merchandise

Job summary

JCPenney in Tempe, Arizona is seeking an Operations Associate to enhance customer experience by managing various operations within the store. This early morning position requires collaboration with a team for store preparation activities.

The ideal candidate has 1-2 years of retail experience, strong customer service skills, and the ability to swiftly adapt to operational tasks. Additionally, associates enjoy benefits such as medical and dental coverage, paid vacation, and a merchandise discount.

Qualifications

• 1-2 years of retail experience.
• Ability to quickly assist customers.
• Experienced in operating store systems.

Responsibilities

• Assist customers efficiently in the store.
• Change prices and merchandise signs accurately.
• Replenish and restock merchandise based on customer needs.
• Collaborate with coworkers for unloading and preparing merchandise.
• Maintain cleanliness and organization in the stockroom.
• Participate in Omnichannel efforts for customer orders.
• Execute merchandise placement plans as directed.
• Engage in training and learning opportunities.

Skills

Customer Service

Problem Solving

Teamwork

Time Management

Job description

Operations Associate

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with a team to perform functions prior to store opening.

Primary Responsibilities:

• Customer Service - You maneuver around the store at a fast pace, assisting customers when they need help.
• Executes pricing and signing - You change ticket prices and signs merchandise across the store faster than anyone!
• Replenish and restock the store: You understand customer needs and assist sales floor peers by pulling and preparing merchandise to keep styles and sizes available.
• Receive and unload merchandise: You work with coworkers to unload a truck and prepare merchandise in the backroom.
• Backroom standards: You keep the stockroom safe, clean, and organized.
• Omnichannel: You contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy: You execute leadership‑communicated plans for placing merchandise, maintaining standards and delivering an outstanding customer experience.
• Participates in a learning environment: You absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and inspire strong performance.
• Ownership: Provide great customer service, cooperate, build positive and inclusive relationships, and take accountability.
• Intensity: Proactively improve the customer experience; show confidence, courage, and urgency.
• Work experience – 1–2 years retail experience.

Pay Range USD $15.25/Hr – USD $19.07/Hr.

Benefits: If eligible, we offer medical/dental/vision, term life insurance, paid vacation, paid holidays, and a 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise.