Operations Associate - Meridian Mall

JCPenney; Okemos (MI); On-site; USD 18,942 - 23,680; Full time

Benefits offered by this job

Store discount

Benefits package

401(k) with company match

Job summary

JCPenney in Michigan is seeking an Operations Associate to help create an outstanding customer experience through fast, accurate in-store operations before opening. You will move quickly around the floor assisting customers and executing pricing, restocking and backroom duties with a collaborative team.

The role emphasizes ownership, rigor, and energy to improve the customer experience, with 1–2 years of retail exposure and the potential for store-wide learning and growth. Benefits are provided.

Qualifications

• 1–2 years in retail or customer service settings.
• Ability to work early morning shifts before store opening.
• Strong customer service focus with fast, accurate execution.
• Willingness to learn and adapt to store procedures and policies.

Responsibilities

• Provide customer service and assist shoppers quickly and courteously.
• Execute pricing changes and signage accurately across merchandise.
• Replenish and restock inventory to maintain merchandise availability.
• Receive and unload merchandise with team and prepare backroom.
• Maintain backroom standards: clean, organized, safe.
• Support Omnichannel initiatives (BOPIS, Ship from Store, returns).
• Assist with merchandise placement and presentation per standards.
• Absorb training materials on safety, shrink, productivity and processes.

Skills

Customer service

Multi-tasking

Teamwork

Communication

Retail experience

Job description

The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the team to perform functions prior to store opening.

Primary Responsibilities

• Customer Service – maneuver around the store at a high pace, engaging customers and providing assistance.
• Execute pricing and signing – change ticket prices and sign merchandise quickly and accurately.
• Replenish and restock the store – assist sales floor peers and leaders by pulling and preparing merchandise to ensure availability.
• Receive and unload merchandise – work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards – keep the stockroom safe, clean, and organized.
• Omnichannel – support Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – execute leadership plans for merchandise placement with efficiency and detail, maintaining standards to deliver an outstanding customer experience.
• Participate in a learning environment – absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Core Competencies & Accomplishments

• Results – solve problems and make smart decisions that drive sales, profit or customer service; execute work efficiently and effectively; inspire strong performance.
• Ownership – provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity – proactively find ways to improve the customer experience; show confidence and courage to do what’s right; take action with energy and urgency.
• Work experience – 1–2 years retail experience.

What you get

If eligible, we offer a competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, and 401(k) with a company match. All associates are eligible for a store discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For details on vacation days and eligibility requirements for other benefits, visit www.catalystbrandsbenefits.com.

Pay Range

USD $13.75/Hr - USD $17.19/Hr