Operations Associate, TaxJar Support

Stripe; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Stripe is hiring for an in-office role in the US to join our operations team. You will troubleshoot external user issues, analyze processes to scale operations, and partner with global teams to improve products and messaging.

This is an opportunity to contribute to a mission-driven company that seeks to enhance the global economy through frictionless payments. You will gain insights into how thousands of businesses scale on Stripe, helping shape the customer experience and operational culture as

Qualifications

• User-first mindset and solving difficult problems.
• Strong written and verbal communication.
• Analytical thinking and problem solving.
• Interest in technical products and processes.
• Organized self-starter with solution focus.
• Comfort working in a fast-moving, in-office setting.
• Enjoy cross-team collaboration.

Responsibilities

• Troubleshoot and resolve external user issues.
• Analyze processes to scale operations and improve UX.
• Collaborate with Stripe teams to improve offerings and messaging.
• Gain insights into how thousands of Stripe customers operate.
• Learn Stripe operations from the ground up and impact the org.
• Help build a brand-new team and operational culture.
• Partner with global operations specialists on critical workflows.

Skills

User-first mindset

Excellent communication

Analytical thinking

Tech product curiosity

Organized self-starter

Cross-team collaboration

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage their understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

Responsibilities

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
• Be a part of building a brand-new team and operational culture for Stripe
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have a user-first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbal
• You excel in analytical thinking and problem solving
• You enjoy learning about technical products and processes
• You are an organized self-starter with a passion for finding solutions to our users' challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross-team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment