Operations Associate (Norwell)

Eastern Bank; Norwell (MA); On-site; USD 48,000 - 54,000; Full time

Job summary

Eastern Bank is seeking an Operations Associate in Massachusetts, starting at a rate of $24.50 per hour. The role combines sales and transactional banking duties, from vault and ATM management to opening deposits and handling loans.

The successful candidate will balance compliance with customer service, perform cash handling, and participate in new account documentation reviews, with opportunities across branch operations.

Qualifications

• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
• Outgoing self-starter with strong interpersonal skills and a desire to be in the 'customer service' business.
• Basic business acumen and professionalism are also required. Strong written and verbal communication skills.

Responsibilities

• Manage branch cash vault within prescribed limits and serve as vault custodian.
• Oversee ATM custodian duties, ensuring stocked, functional, balanced daily.
• Audit negotiable instruments, cash drawers, and logs for policy compliance.
• Handle branch operations including balancing cash and filing BSA forms.
• Review new account opening documents for compliance.
• Open deposit accounts, take loan applications, and refer business to other lines.
• Handle routine account maintenance and monetary transactions.
• Maintain safe deposit records and assist customers with access.

Skills

Customer service oriented

Multitasking

Interpersonal skills

Technical literacy

Job description

Starting Rate: $24.50

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managingnegotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

• Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system.
• Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.
• Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
• Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
• Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
• Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

• Opening deposit accounts and taking loan applications for various lending units
• Closing consumer loans
• Making referrals to other bank business lines and third-party partners
• Handling routine account maintenance and other servicing issues
• Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
• Enthusiastic individuals with strong interpersonal skills and a desire to be in the 'customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required.Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions:

• Ability to stand and remain standing for up to five hours at a time without a break.
• May be required to lift and/or move coin/currency bags weighing 25-30 pounds.