Operations Associate - Mt Shasta Mall

JCPenney; Redding (CA); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player is seeking an Operations Associate to enhance customer experiences at their retail location. This role involves early morning shifts, focusing on operational tasks before store opening. Responsibilities include providing exceptional customer service, managing merchandise pricing, and ensuring stockroom organization. With a commitment to community engagement and customer satisfaction, this position offers a chance to be part of a dynamic team. Join a company that values its associates with competitive benefits and discounts, making your work experience both rewarding and enjoyable.

Benefits

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) with Company Match

Employee Discounts

Qualifications

• 1-2 years of retail experience preferred.
• Ability to provide excellent customer service and build positive relationships.

Responsibilities

• Assist customers with questions and provide excellent service.
• Change ticket prices and signage efficiently across the store.
• Maintain a safe, clean, and organized stockroom.

Skills

Customer Service

Problem Solving

Teamwork

Time Management

Education

High School Diploma

Job description

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The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. This is an early morning position, working with a team to perform tasks prior to store opening.

Primary Responsibilities

1. Customer Service: Maneuver around the store at a fast pace, assist customers with questions or requests, providing excellent service.
2. Pricing and Signage: Change ticket prices and signage efficiently across the store.
3. Replenishment: Assist in pulling and preparing merchandise to ensure availability of styles and sizes for customers.
4. Receiving Merchandise: Work with colleagues to unload trucks and organize backroom stock.
5. Backroom Standards: Maintain a safe, clean, and organized stockroom.
6. Omnichannel Support: Contribute to efforts like Buy Online Pickup in Store, Ship from Store, and Online Order Returns.
7. Merchandise Strategy: Execute merchandising plans accurately to enhance customer experience.
8. Learning Environment: Absorb training and peer knowledge on merchandise, safety, and business processes.

Core Competencies & Accomplishments

• Results: Solve problems, make decisions, and drive sales and customer satisfaction.
• Ownership: Provide excellent customer service, build positive relationships, and take accountability.
• Intensity: Proactively improve customer experience, act confidently and with urgency.
• Work Experience: 1-2 years retail experience preferred.

JCPenney does not anticipate closing this job opportunity at this time.

What You Get

Competitive benefits including medical/dental/vision, life insurance, paid vacation/holidays, and 401(k) with company match. Associates receive discounts on merchandise and additional holiday pay. For details, visit yourjcpbenefits.com.

About JCPenney

JCPenney serves diverse American families with a broad range of products and services, including fashion, home, beauty, and jewelry. With over 650 stores and an online presence, JCPenney continues its legacy of community engagement and customer connection for over 120 years.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Retail