Operations Associate - Maine Mall

JCPenney; South Portland (ME); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking an Operations Associate to enhance customer experiences at their South Portland location. This part-time role involves early morning hours, focusing on customer service, pricing, and restocking merchandise. As part of a dynamic team, you'll ensure that the store is ready for customers by maintaining backroom standards and supporting omnichannel efforts. With competitive benefits and a commitment to community engagement, this position offers a great opportunity for those looking to grow in the retail sector.

Benefits

Medical/Dental/Vision Insurance

Life Insurance

Paid Vacation/Holidays

401(k) with Company Match

Associate Discount

Qualifications

• 1-2 years of retail experience preferred.
• Ability to provide excellent customer service.

Responsibilities

• Assist customers with questions and requests.
• Change ticket prices and signage across the store.
• Keep the stockroom safe, clean, and organized.

Skills

Customer Service

Problem Solving

Teamwork

Retail Experience

Education

High School Diploma

Job description

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The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. The role is early morning and involves working with a team to perform tasks before store opening.

Primary Responsibilities

1. Customer Service: Maneuver around the store at a fast pace, assist customers with questions or requests, providing excellent service.
2. Pricing and Signage: Change ticket prices and signage efficiently across the store.
3. Replenish and Restock: Assist in pulling and preparing merchandise to ensure availability of styles and sizes.
4. Receive and Unload Merchandise: Work with team to unload trucks and prepare merchandise in the backroom.
5. Backroom Standards: Keep the stockroom safe, clean, and organized.
6. Omnichannel Support: Contribute to efforts like Buy Online Pickup in Store, Ship from Store, and Online Orders.
7. Merchandise Strategy: Execute merchandising plans efficiently, maintaining standards to enhance customer experience.
8. Learning and Development: Absorb new information from peers and training materials on various business processes.

Core Competencies & Accomplishments

1. Results: Solve problems, make decisions, and drive sales and customer service.
2. Ownership: Provide excellent customer service, build positive relationships, and take accountability.
3. Intensity: Proactively improve customer experience, act with confidence and urgency.
4. Work Experience: 1-2 years retail experience.

JCPenney does not anticipate closing this job opportunity at this time.

What You Get

Competitive benefits including medical/dental/vision, life insurance, paid vacation/holidays, 401(k) with company match, associate discount, and paid holidays. Eligibility details are available at yourjcpbenefits.com.

About JCPenney

JCPenney is a retail destination for diverse American families, offering a broad range of products and services, with over 650 stores and an online presence. Celebrating 120 years, JCPenney continues to connect with customers through shopping and community engagement.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Retail