Operations Associate II - Epic Workqueue

Advocate Health; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a Process Improvement Analyst to collect, review, and analyze data for assigned projects, conduct time studies, and develop workflow documentation. You will train teammates, interact with providers and practice managers, and facilitate change management across multiple initiatives. Travel to other facilities is required.

Associates Degree and 2 years of practice operations experience (or 4 years related clerical/clinical) are preferred.

Qualifications

• Associates degree or equivalent preferred.
• 2 years practice operations experience or 4 years related clerical/clinical practice experience required.

Responsibilities

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Interacts with providers, team members, and practice managers and implements stated organizational goals.

Skills

Data analysis

Time studies

Process improvement

Documentation

Change management

Training teammates

Communication

Education

Associates Degree

Tools

Epic Workqueue

Epic backend

Job description

Major Responsibilities

• Collects, reviews, and analyzes data related to assigned projects.


• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.


• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.


• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.


• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.


• Manages several projects at the same time.


• Trains teammates on various operational systems and/or new functionality through implementations as necessary.


• Interacts with providers, team members, and practice managers and implements stated organizational goals.

Licensure, Registration, and/or Certification Required

• None Required.

Education Required

• Associates Degree

Experience Required

• 2years practice operations experience or 4 years of related clerical or clinical practice experience required.

Preferred Experience

• Epic Workqueue experience or Epic backend experience.


• Strong attention to detail


• Written and verbal communication


• Time management

Physical Requirements and Working Conditions

• Work is performed in an open office with some partitioned areas.


• Work is generally performed at a desk using telephone and computer entry.


• Travel to other facilities and practices in teammate's vehicle is required on a regular basis.


• Each teammate has the responsibility to work in a safe manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.