Operations Associate - Full Time

Sephora USA, Inc; Rochester Hills (MI); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora USA, Inc. in Rochester Hills, MI is seeking an Operations Associate to support daily store operations and ensure a seamless client experience.

You will handle inventory, stock replenishment, and promotional setups while contributing to visual merchandising and team collaboration in a fast-paced retail environment.

This role requires reliability, punctuality, and the ability to lift up to 50 pounds; flexible scheduling including nights, weekends, and holidays is expected.

Qualifications

• 1–2 years in a similar retail role or client-focused environment.
• Excellent organizational and time management skills.
• Ability to learn product knowledge quickly.
• Strong client service orientation.
• Excellent communication and interpersonal skills.
• Team player with a goal-driven mindset.
• Comfortable in a fast-paced environment with a client focus.
• Ability to lift up to 50 pounds.

Responsibilities

• Support daily operations including inventory, stock replenishment, and order fulfillment.
• Assist with visual merchandising and promotional setups.
• Deliver exceptional client experiences and help achieve sales goals.
• Foster inclusivity and teamwork across the store.
• Uphold Sephora standards and maintain a safe shopping environment.

Skills

Inventory management

Visual merchandising

Customer service

Organizational skills

Teamwork

Job description

Job ID: 295840
Store Name/Number: MI-Rochester Hills (1212)
Address:220 North Adams Rd, Rochester Hills, MI 48309, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time:Full Time
Position Type: Regular

Your Role at Sephora:

As an Operations Associate, you’ll be the backbone of the store—ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising, your attention to detail and proactive mindset will help keep everything running beautifully. If you’re organized, collaborative, and passionate about retail operations, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Support daily operations Manage inventory, stock replenishment, order fulfillment, and maintain operational standards
• Assist with visual merchandisingEnsure the store reflects Sephora’s brand through accurate promotional setups and event execution
• Deliver exceptional serviceSupport the team in creating outstanding client experiences and achieving sales goals
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe, secure, and enjoyable shopping experience for all

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/ hours
  • Full Time: 30-40 hrs/week
  • Part Time: 15-29 hrs/week
  • Flex (as needed): 4-14 hrs/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• 1-2 years of experience in a similar role or in a retail, hospitality, or client-focused environment
• Excellent organizational and time management skills
• Quick learner with the ability to absorb and communicate product knowledge
• Ability to support outstanding client service
• Excellent communication and interpersonal skills.
• Team player with a goal-driven mindset
• Comfortable in a fast-paced environment with a strong client focus
• Physically able to lift and carry up to 50 pounds

While at Sephora, you’ll enjoy

Inclusion & Belonging

We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards

Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here

$18.00 - $20.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.