Operations Associate (Contract)

Wheel; United States; Remote; USD 65,000 - 80,000; Full time

Job summary

A leading company in virtual care seeks an Operations Associate (Contract) to enhance clinician onboarding experiences. This role demands operational expertise and excellent communication skills to streamline workflows and ensure high-quality readiness of clinicians. Join a dynamic team focused on improving healthcare delivery in a fast-paced environment.

Qualifications

• 3+ years of operations experience at a tech company required.
• Strong interpersonal and communication skills essential.
• Experience with SQL and low-code tools preferred.

Responsibilities

• Ensure a high-quality onboarding experience for clinicians.
• Collaborate with teams to improve operational workflows.
• Track onboarding metrics and address blockers promptly.

Skills

Operations experience

Detail-oriented

Communication skills

Operational mindset

Empathy

Time management

Tools

SQL

PowerBI

Tableau

Looker

Low-code tools

Job description

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Job Title: Operations Associate (Contract)

Location: Remote (USA)

About The Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About The Role

We’re looking for a sharp, detail-obsessed, and highly personable Operations Associate (Contractor) to join our team and support the onboarding of clinicians in our growing healthcare marketplace. You’ll be a key player in ensuring a world-class experience for providers while identifying opportunities to streamline and scale our onboarding workflows and processes.

You’ll be interfacing directly with clinicians and working cross-functionally to improve operational workflows, reduce friction, and raise the bar on every aspect of the onboarding funnel. If you’ve worked in operations at a high-growth tech company and thrive in fast-paced, high-ownership environments, we want to meet you.

What You’ll Do

• Serve as a primary point of contact for onboarding new clinicians, delivering a high-touch, high-quality experience.
• Execute onboarding tasks to move high-volume clinicians through Wheel’s onboarding funnel and get them onboarded to client-specific protocols, ensuring high-quality readiness of our clinician network and fast throughput to our clients.
• Identify inefficiencies or pain points in the onboarding funnel and propose operational improvements.
• Collaborate with cross-functional teams (recruiting, credentialing, product, client success) to drive execution and iterate on onboarding flows.
• Track and manage key onboarding metrics, raising blockers early and pushing initiatives forward with urgency.
  
  

What We’re Looking For

• 3+ years of operations experience at a high-growth tech company, marketplace, or tech-enabled services org.
• Demonstrated ability to manage high-volume, detail-heavy workflows without dropping balls
• Strong written and verbal communication skills - professional, clear, and personable under pressure.
• Experience working directly with external stakeholders (e.g., customers, providers, clients).
• Operational mindset: you see the inefficiencies and instinctively want to fix them.
• High EQ and comfort interacting with clinicians in a professional, empathetic manner.
• Self-starter with excellent time management, prioritization, and follow-through.
• Experience with low-code tools required (i.e. Retool).
• Experience with SQL, PowerBI, Tableau or Looker required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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