Operations Associate: Client & Trading Support (In-Office)

Denver Wealth Management, Inc.; Greenwood Village (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Retirement plan match

Paid vacation & sick days

Collaborative team environment

Growth opportunities

Job summary

Denver Wealth Management, Inc. is seeking a highly driven Operations Associate to support advisors and clients by managing day-to-day account operations and assisting with trading execution.

This role is integral to delivering an exceptional, high-touch client experience by managing account servicing, coordinating operational processes, and implementing trading strategies. The Operations Associate will work in-office at our Denver, CO location, collaborating with a multi-generational team to

Responsibilities

• Serve as a primary operational contact for advisors and clients
• Communicate with advisors and clients providing clarity and status of requests
• Provide timely updates throughout operational processes
• Deliver an exceptional client service experience aligned with the firm’s client-first philosophy
• Take ownership of actions necessary to resolve inquiries promptly
• Process account activities such as new accounts, move money, transfers, maintenance requests
• Submit and track brokerage instructions on behalf of advisors
• Monitor and resolve Not In Good Order items
• Maintain accurate documentation and records within CRM systems
• Assist with raising cash, rebalancing, investing, and portfolio trading for clients’ accounts
• Support advisors with operational components of portfolio management and trading workflows
• Ensure trade-related tasks and processes are completed and documented accurately
• Research and resolve complex account cases
• Assist with information and documentation for new accounts, transfers and complex activities
• Proactive reach out to clients and advisors on time sensitive activities such as RMDs, distributions, year-end tax deadlines and tax statements
• Assist the advisor in preparing upcoming client meetings
• Educate advisors and clients on technology to streamline processes
• Exercising core relationship-building skills
• Drive customer experience to high levels of satisfaction by adhering to corporate values
• Provide occasional recaps to advisors summarizing work completed and outstanding
• Communicate with internal departments to meet client expectations for timely service delivery

Job description

Denver Wealth Management, Inc. is seeking a highly driven Operations Associate to support advisors and clients by managing day-to-day account operations and assisting with trading execution.

This role is integral to delivering an exceptional, high-touch client experience by managing account servicing, coordinating operational processes, and implementing trading strategies. The Operations Associate will work in-office at our Denver, CO location, collaborating with a multi-generational team to