OPERATIONS ASSOCIATE - CINCINNATI

Better Talent; Cincinnati (OH); On-site; USD 33,000 - 41,000; Full time

Job summary

CozySuites in Cincinnati, OH is seeking an Operations Associate to be the on-the-ground expert ensuring properties meet high standards. You will move between locations daily, inspect units, coordinate with housekeeping vendors, and support guest experience to uphold our reputation for quality.

Ideal candidates are structured, analytical, detail-oriented, able to work independently or with the team, and comfortable using company apps and tech.

Qualifications

• Lead housekeeping experience in hotels or short-term rentals.
• Valid driver's license.
• Reliable vehicle with insurance.
• Smartphone with company apps.
• Willing to travel daily between properties.
• Tech-savvy with IT devices (preferred).
• Strong hospitality and guest-focused attitude.
• Background check required.

Responsibilities

• Inspect & Maintain Quality Standards — Travel to locations throughout the city to conduct thorough post-cleaning inspections to ensure all units meet CozySuites' high standards and coach vendors.
• Ensure a Seamless Guest Experience — Partner with the offsite guest experience team to anticipate and resolve guest concerns, conduct VIP pre-check-ins, and perform routine property walkthroughs.
• Manage Inventory & Supplies — Ensure all units are stocked with linens and essentials, provide real-time replenishment as needed.
• Oversee & Perform Light Maintenance — Identify and report maintenance, security, and safety issues while handling minor repairs.
• Optimize Property Presentation — Align furniture and amenities to prescribed layouts for a polished space.
• Coordinate with Vendors & Property Teams — Visit properties to coordinate with cleaning teams and maintenance providers.
• Step In When Needed — Assist with cleaning when vendors are unavailable.

Skills

Lead supervisor

Driver/Vehicle

Driver's license

Smartphone

Daily travel

Tech savvy

Guest focus

Background check

Job description

COMPANY OVERVIEW:

At CozySuites, we’re redefining hospitality by blending the comforts of home with the consistency and standards of a top-tier hotel. As a fast-growing brand, we manage over 550 thoughtfully designed rental properties across premier urban destinations in the U.S. Our seamless integration of design, technology, and best‑in‑class operations ensures every guest enjoys a smooth, stylish, and hassle‑free stay. Since our inception, we’ve hosted tens of thousands of travelers, earning a reputation for quality, consistency, and exceptional service.

Looking ahead, we’re on a mission to expand our footprint and establish CozySuites as a leader in the short‑term rental industry. If you value structure, precision, and quality work, this is your opportunity to join a company that takes pride in creating unforgettable guest experiences.

POSITION SUMMARY:

Get out from behind the desk and enjoy work days in beautiful spaces around Cincinnati, OH.

As an Operations Associate, you will be our on‑the‑ground expert ensuring CozySuites properties meet our high standards. Your role is essential in maintaining our units' quality, cleanliness, and functionality, directly impacting the guest experience.

You’re right for this role if you enjoy moving from location to location each day. You’ll succeed if you’re structured, analytical, and detail-oriented—someone who enjoys working independently and as a team. You’ll follow established procedures, and oversee operations to make sure our properties run smoothly. To get the job done you’ll work closely with our offsite guest experience team, housekeeping vendors, and property offices to maintain our reputation for excellence.

We look forward to hearing from you.

Here, you’ll enjoy:

• A structured, process‑driven role where precision matters
• Opportunities for growth and skill development
• A supportive work environment where quality is the top priority
• The ability to build close, lasting relationships with colleagues and vendors

RESPONSIBILITIES:

• Inspect & Maintain Quality Standards —Travel to locations throughout the city to conduct thorough post‑cleaning inspections to ensure all units meet CozySuites' high standards—coach housekeeping vendors when necessary to uphold quality.
• Ensure a Seamless Guest Experience – Partner with the offsite guest experience team to anticipate and resolve guest concerns, conduct VIP pre‑check‑ins, and perform routine property walkthroughs.
• Manage Inventory & Supplies – Ensure all units are stocked with linens and essentials, provide real‑time replenishment as needed, and help maintain housekeeping storage levels.
• Oversee & Perform Light Maintenance – Identify and report maintenance, security, and safety issues while handling minor repairs like unclogging toilets, replacing light bulbs, and adjusting furniture.
• Optimize Property Presentation – Align furniture and amenities to prescribed layouts, ensuring a polished and inviting space for every guest stay.
• Coordinate with Vendors & Property Teams – Visit properties to coordinate with cleaning teams, third‑party maintenance providers, and property offices to complete work orders efficiently.
• Step In When Needed – On rare occasions, assist with cleaning when vendors are unavailable to uphold CozySuites' commitment to excellence.

QUALIFICATIONS:

• Previous housekeeping lead or supervisor experience (hotels or short‑term rentals) (Required)
• A reliable personal vehicle + valid car insurance (Required)
• Valid driver's license (Required)
• Smartphone (willing to download company apps) (Required)
• Willingness to travel between properties daily (Required)
• Tech‑savvy mindset – familiarity with smart locks, Wi‑Fi routers, and other IT devices (Preferred)
• Strong hospitality skills – professional, guest‑focused attitude
• Ability to pass a background check (Required)

PHYSICAL REQUIREMENTS:

• Ability to stand, sit, and walk for extended periods
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 30 -40 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist

COMPENSATION & BENEFITS:

Hourly Wage: $24.00 - $30.00 per hour based on experience and achievement

Schedule: Work will consist of 5-6 days a week, for 6-8 hours a day, tailored to your preference. Must be willing to work weekends and some holidays.