Operations Associate (Bilingual)

The Equity Project (TEP) Charter School; New York (NY); On-site; USD 66,300 - 70,000; Full time

Benefits offered by this job

Vacation time & holidays

Sick and personal days

Wellness programs

Job summary

The Equity Project (TEP) Charter School in New York City seeks an Operations Associate to support front-facing communications and a wide range of administrative tasks. The role requires an equity-driven mindset, strong organization, and effective communication with families and staff, particularly in a Spanish-speaking community.

This is an on-site position with responsibilities across events, operations, and student information management.

Qualifications

• Fluency in Spanish and strong English writing/communication skills.
• Experience in operations or school settings is preferred.
• Excellent interpersonal skills and ability to engage with families respectfully.
• Strong organizational skills and attention to detail.
• Commitment to equity and inclusion in school operations.
• Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Serve as the primary contact for families and visitors, ensuring warm, solution-oriented service.
• Plan and execute school events with the Director of Operations, including ceremonies and family events.
• Interface with Tech Support Firms to assist staff and student technology needs.
• Foster a culture of operational excellence and cross-organizational collaboration.
• Manage student information across SIS, including health, enrollment, and transportation data.
• Support day-to-day school operations and refine systems to improve workflows.

Skills

Fluent Spanish

Customer service orientation

Communication skills

Organizational skills

Problem-solving

Team collaboration

Tools

Microsoft Office

Google Workspace

Job description

Join the team at The Equity Project (TEP) Charter School, featured in the New York Times, The Wall Street Journal and on 60 Minutes for its revolutionary teacher salaries and its outstanding results. TEP aims to achieve educational equity for students from historically underserved communities by utilizing world-class teachers. At TEP, we prioritize not only the growth of our students but also the professional development of our staff, creating a dynamic environment where operational excellence meets educational equity.

Watch the video below to learn more about TEP's Middle School facility, designed with community and equity at the forefront.

About the Role

As an Operations Associate at TEP, you will be working with the local community of Washington Heights/Inwood. You will be entrusted with running front-facing communications and supporting in a wide range of administrative tasks, operational processes, and procedures to uphold our educational mission. The Operations Associate is someone who is highly organized, a problem-solver and a strong communicator with a deep commitment to fostering a positive environment for both staff and students. We're seeking an equity-driven individual who shares our vision of providing exceptional educational experiences to underserved communities.

Responsibilities

• Community Support/Customer Service Culture: Serve as the primary point of contact for families and visitors, ensuring a warm, solution-oriented service for students, families, staff, and visitors.
• Event Planning and Management: Collaborate with the Director of Operations to plan and execute school events, including ceremonies, graduation, family events, concerts, special events, and field trips.
• Technology Support Management: Interface with Tech Support Firms and other technology vendors to provide support for staff and student technology needs.
• Operational Excellence and Collaboration: Cultivate a culture of operational excellence and collaboration across the organization, upholding strong organizational systems and detail orientation.
• Student Support: Manage student information across different Student Information Systems, including health, recruitment/enrollment, and student transportation, ensuring accuracy and accessibility for seamless operational processes.
• Daily Operations: Support day-to-day business operations of the school, refining operational systems, operational processes and procedures to enhance operational effectiveness and streamline workflows.

About You (Qualifications)

• Language Proficiency: Complete fluency in Spanish required, and exhibits excellent communication skills and writing ability in English and Spanish.
• Experience in Operations/School Settings: Working knowledge of school systems preferred, but not required.
• Community Building: Excels at customer service and interpersonal relationships by demonstrating listening skills, building trust, communicating clearly, and interacting with others respectfully at all times. And... loves interacting with people!
• Operational Excellence: Energized by the prospect of collaborating around school operations projects and initiatives, while adhering to sensitive timelines and modeling excellent organizational skills. Proficiency with Microsoft Office and Google Workspace.
• Passion for Equity and Inclusion: Exhibits a genuine passion for building diverse, equitable, and inclusive School Operations teams, aligning with TEP's commitment to fostering educational equity across all departments.
• Commitment to TEP's Vision: Deeply committed to TEP's organizational vision and revolutionary approach to attracting educational talent to underserved communities, aligning personal values with TEP's mission.
• Growth Mindset: Receptive to feedback and eager to learn and grow in an active, mission-driven environment.
• Educational requirements: TEP does not require candidates to have any specific level of formal education (i.e. Bachelor's Degree) outside of the above qualifications and skillsets.

Why TEP (Benefits)

At TEP, growth isn't just for our students—continued growth is also a central priority for our staff members. That's why we're redefining the employee experience, offering a rewarding career that includes benefits that match TEP’s high expectations.

• Compensation: Competitive annual salary in the range of $66,300 to $70,000, based on the individual’s experience level
• Unmatched Talent: Be surrounded by a collaborative community of experienced, passionate professionals who care about educational equity
• Time Off: 6 weeks of vacation plus 11 federal holidays and additional non-federal holidays according to each school calendar; 5 sick days and 3 personal days
• Guidance and Mentorship: The Operations Associate reports directly to TEP's Director of School Operations
• Employee Wellness: We value your well-being through our Staff Food Program, Staff Retreats, and Wellness Programming
• Healthcare: World-class medical, dental, vision, Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance policies
• Family Focus: Parental leave and dependent care account so you can care for your loved ones
• 403b Retirement Plan: We care about your ability to save for your future
• Learning & Development: A culture that provides and encourages professional growth and development, including professional development and tuition/continuous learning reimbursements

Note that as this role requires a strong on-site presence, TEP's Operations Associate is a fully in-person position at one of TEP's campuses in Washington Heights/Inwood.