Operations Associate

VirtualVocations; Orlando (FL); Remote; USD 75,000 - 95,000; Full time

Job summary

A leading remote job platform in Florida is seeking an experienced professional to tackle complex customer issues and optimize operational procedures. The ideal candidate should have over 5 years of experience in customer service or project management, preferably in the healthcare technology sector. This position involves working collaboratively with cross-functional teams and training staff on new processes.

Qualifications

• 5+ years of experience in customer service or project management, preferably in healthcare technology or SaaS.
• 3+ years of experience in creating and optimizing standard operational procedures.
• Strong experience in technical troubleshooting and problem-solving using SQL.

Responsibilities

• Develop an advanced understanding of applications and resolve complex customer issues in collaboration with cross-functional teams.
• Act as an escalation point for complex support issues triaged by support analysts.
• Document and train the Customer Success team on new or updated processes.

Skills

Customer service experience

Project management experience

Technical troubleshooting skills

Problem-solving with SQL

Job description

Key Responsibilities

• Develop an advanced understanding of applications and resolve complex customer issues in collaboration with cross-functional teams
• Act as an escalation point for complex support issues triaged by support analysts
• Document and train the Customer Success team on new or updated processes

Required Qualifications

• 5+ years of experience in customer service or project management, preferably in healthcare technology or SaaS
• 3+ years of experience in creating and optimizing standard operational procedures
• Strong experience in technical troubleshooting and problem-solving using SQL
• Experience with clinical documentation improvement software or related healthcare applications
• Experience in a startup or healthcare company