Operations Associate

LABEL; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

As an Operational Associate at LABEL, you will play a critical role in showroom operations, managing garments and ensuring top-notch client experiences in a fast-paced environment. This position involves a blend of logistical execution and client-facing responsibilities to support the growth of a dynamic custom clothing brand. Join LABEL to be part of an innovative team focused on excellence in service and operational efficiency!

Benefits

Comprehensive insurance (medical, dental, vision)

401(K) with match

Professional development opportunities

Qualifications

• 1-3 years of experience in retail or showroom operations, preferably in fashion.
• Solid understanding of inventory control and logistics.

Responsibilities

• Maintain showroom functionality and manage high garment volumes.
• Coordinate alterations and ensure quality checks on garments.
• Support client interactions and logistics for events.

Skills

Problem Solving

Customer Centricity

Adaptability

Organization

Education

Bachelor’s degree in Business, Operations, Merchandising, or related field

Tools

Google Workspace

Job description

1 day ago Be among the first 25 applicants

This range is provided by LABEL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $50,000.00/yr

Direct message the job poster from LABEL

Director of Talent Acquisition at Label & alts

The Operational Associate at LABEL is an integral part of our day-to-day operations, responsible for maintaining showroom functionality, managing high garment volumes, and ensuring exceptional service for clients. This detail-oriented, highly organized role supports inventory, alterations, shipping and receiving, and sales operations. It's a dynamic position that blends logistical execution with client-facing professionalism in a fast-paced, high-touch custom clothing environment.

Responsibilities

Showroom Operations

• Open, close, and maintain a polished, client and clothier-ready showroom each day.
• Greet clients and assist with clothier check-ins, pickups, and payments to ensure a seamless in-person experience.
• Answer and route incoming calls and provide on-the-ground support to both clients and internal teams.
• Support event execution including showroom activations, trunk shows, and VIP visits by preparing materials, managing logistics, and offering on-site support.
• Monitor office supplies, snacks, and facility needs; manage reorders and vendor coordination (e.g. cleaning crew, exterminator, internet providers).
• Partner with the production team to support visual merchandising efforts, including setting up mannequins, organizing fabric books, and maintaining seasonal showroom displays.
• Receive, inspect, and process 80+ inbound and 150+ outbound garments monthly; organize, relabel, steam, and store as needed.
• Log all garment activity accurately in CRM, ensuring clear visibility across teams.
• Perform ongoing quality control for all incoming and outgoing garments.
• Print labels, prepare shipments, and track courier activity; raise support tickets for lost/delayed packages as needed.
• Maintain inventory for showroom and remote offices, conducting regular audits to track garment aging and inventory accuracy.
• Execute weekly fabric "outs" by reviewing vendor updates and removing or labeling unavailable swatches to ensure accurate selling and order placement.

Alterations Coordination

• Serve as the primary liaison between clothiers, tailoring teams, and our sister company, Alts, for all in-house and outsourced alterations.
• Track timelines and proactively flag garments requiring rush or external handling.
• Conduct final QC on altered garments and ensure CRM is updated with completion status.
• Coordinate garment check-ins and communicate pickup or delivery readiness to appropriate team members.
• Help update and organize client information in our CRM system to support accurate lead tracking and follow-up.
• Support sales email campaigns by helping coordinate outreach and monitor responses.
• Ensure lead info is passed along smoothly, lead assignment tree is kept up to date and everyone has what they need to follow up effectively.

Attributes

• You are adaptable and resourceful. You enjoy finding creative solutions to challenges, always thinking on your feet to meet both team and client needs.
• You are a strong problem solver. Whether it's a small issue or a more complex concern, you approach every challenge with a calm, methodical mindset and a commitment to resolving it promptly.
• You are customer-centric. Your top priority is always the client experience. You are dedicated to nurturing long-term relationships by ensuring every interaction exceeds expectations and fosters loyalty.
• You are highly organized and efficient. You manage multiple tasks with ease and maintain a well-organized system for tracking client concerns, feedback, and follow-ups.
• You are dependable and accountable. You take full ownership of your responsibilities, ensuring that all client issues are resolved in a timely manner and your work is consistently accurate.

Experience

• Bachelor’s degree in Business, Operations, Merchandising, or a related field (or equivalent relevant experience)
• 1–3 years of experience in retail or showroom operations, preferably in fashion or apparel
• Solid understanding of inventory control, shipping/receiving logistics, and workflow optimization
• Experience with product flow, stockroom organization, and maintaining merchandising standards on the selling floor
• Comfortable with physical tasks, including lifting packages up to 40 lbs
• Proficient in Google Workspace; CRM or inventory system experience a plus
• Strong communication skills with a detail-oriented, collaborative mindset

This is an entry level role and reports to the Director of Operations at LABEL

Why LABEL?

At LABEL, you’ll be a key player in building one of the most exciting custom clothing brands in the U.S. While we are a company with over a decade of experience, we are in a dynamic growth phase, operating with the energy and innovation of a startup environment. LABEL is committed to rewarding top talent with competitive compensation, comprehensive insurance (medical, dental, vision), 401(K) with match, a focus on professional development and more! If you’re looking for a role where you can be part of something transformational, and help shape the future of custom clothing, LABEL is the place for you!

Compensation

This position has a salary range between $45,000-$50,000 depending on past performance and experiences.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Product Management, and Quality Assurance

• Industries

  Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

Referrals increase your chances of interviewing at LABEL by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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