Operations Associate

Goodwill Industries of Greater New York and Northern New Jersey; New Jersey; On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Time off policy

Health benefits

Retirement matching

Transit and commuter benefits

Job summary

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking an Operations Associate for our South Hackensack, NJ warehouse. You will support daily warehouse operations, including safe handling, loading/unloading, labeling, and inventory movement to support a network of stores, donation centers, and outlets.

Role emphasizes safety, efficiency, and brand representation as a Goodwill ambassador. Previous warehouse experience and forklift licensing are preferred; strong communication is

Qualifications

• High School Diploma or equivalent required.
• Warehouse experience preferred.
• Forklift operating license preferred.
• Strong communication/listening skills.

Responsibilities

• Operate power equipment to perform daily responsibilities.
• Place product containers from stores and donation centers in the offload zone.
• Review incoming material to ensure proper labeling.
• Assist drivers with loading and unloading of trucks and ensure cargo accuracy.
• Adhere to Safety and Loss Prevention policies and procedures and report incidents.
• Maintain safe work conditions and report hazards to leadership.
• Assist Ecommerce with inventory movement and salvage operations.
• Perform general housekeeping and ensure aisles and doors are clear.

Skills

Strong communication

Warehouse experience

Education

High School Diploma or equivalent

Tools

Forklift license

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Operations Associate

The Operations Associate is essential to the efficient operation of the South Hackensack warehouse, which serves Goodwill New York / New Jersey’s fleet of retail stores, outlets, and donation centers. The Operations associate contributes to the safe and efficient transport, handling, and storage of donated goods and supplies. They perform duties to achieve organizational, team and personal goals that are measured through revenue and process integrity. They act as a Brand Ambassador through their actions, exemplifying Goodwill NYNJ core values.

Location: South Hackensack, NJ

The Awesome Things You’ll Do

• Ability to safely operate all power equipment to execute daily responsibilities.
• Ensure all product containers (crates, bins, pallets) from stores and donation centers are placed in the offload zone in the designated area.
• Review incoming material to ensure that the contents are appropriately labeled.
• Report any findings to leadership for review and partner with leadership to clarify
• labels when needed.
• Ensure that all store requests for equipment, products and supplies are staged
• accurately in the grids.
• Assist drivers with the loading and unloading of trucks, ensuring the accuracy of cargo sent/received.
• Adhere to all Safety and Loss Prevention policies and procedures.
• Responsible for reporting all incidents of property loss (equipment, product etc.) to the
• Director of Logistics and VP of Asset Protection.
• Maintain safe work conditions at all times. Responsible for reporting all safety hazards, potentially hazardous conditions, and unsafe practices to the Director of Logistics and Director of Health and Safety.
• Ensure that all hazardous materials are stored properly in accordance with safety Guidelines.
• Responsible for ensuring that all power equipment is fully functional prior to each use.
• Report any findings to the Warehouse Operations Manager and/or Director of Logistics immediately.
• Attend and actively participate in all required safety training, drills and exercises.
• Ensure actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
• Adhere to established trash schedule to facilitate the timely turnaround of equipment to go back into circulation.
• Assist Ecommerce department with inventory movement from the dock to Ecommerce shipping area.
• Transfer books/media received from stores and donation centers into gaylords for Salvage.
• Complete detailed list of shipment goods in the form of a receipt for Salvage vendor or their agent at the time of goods pick-up. Completed documents are to be immediately submitted to the Director of Logistics.
• Responsible for ensuring the cleanliness of areas in which daily duties are performed.
• This includes but is not limited to picking up all items on the floor after completion of your task in each area, sweep and dispose of broken/dropped items immediately upon identifying them and check for and discard all debris/trash in the warehouse parking lot as assigned.
• Responsible for ensuring the safety of areas in which daily duties are performed, ensuring that equipment/bales are stacked safely, all driveways/walkways are free and clear of obstructions and all doorways/dock doors are fully passable.
• Be a Brand ambassador by providing excellent customer service in all interactions with customers, donors and vendors.
• Adhere to break schedule as provided to ensure appropriate coverage to minimize impact to productivity and safety.
• Perform other related duties, as assigned.

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• High School Diploma or equivalent required.
• Warehouse experience preferred.
• Forklift operating license preferred.
• Strong communication/listening skills.

Special Working Conditions

• Must be able to work a flexible schedule (Mon-Sat).
• Must be able to execute multiple tasks in a fast-paced environment.
• Must be willing to train on forklift and baling machines.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail]. We are happy to assist and ensure you have an equal opportunity to apply.