Operations Associate

Milestone Financial Planning, LLC; Nashua (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

4% 401k match

Section 125 Cafeteria Plan of $11,000/

Company-paid short- and long-term(dis)

Company-paid professional development

Flexible work environment

3 weeks vacation

Sick leave

Parental leave

Top-notch technology

Job summary

Milestone Financial Planning, LLC in Nashua, NH is seeking an Operations assistant to keep the day-to-day investment management, financial planning and tax preparation activities running smoothly. You will join a small team that values collaboration and work-life balance across Bedford, Nashua and Peterborough.

You will manage client documentation, support technology platforms (Advzyon, Fidelity Wealthscape, DocuSign, ShareFile), coordinate meetings and mailings, and help maintain data security

Qualifications

• High school diploma required; associate or bachelor's degree, or equivalent professional experience, preferred.
• Prior experience in a client service, administrative, or office support role is preferred, ideally within financial services or another regulated industry.
• Strong organizational skills and attention to detail are essential, along with the ability to manage multiple recurring tasks and deadlines.
• Follow established processes accurately with minimal supervision once trained, and communicate clearly with a client-service orientation.
• Comfort working across multiple office locations and coordinating logistics for in-person client meetings is a plus.

Responsibilities

• Manage incoming client documentation across email, Advyzon, Client Downloads, ShareFile, DocuSign, fax, and paper, filing everything according to the firm's naming and filing conventions and assigning follow-up tasks to advisors as needed.
• Monitor workflow items and Teams alerts in Fidelity Wealthscape, process custodian paperwork, move tasks forward through Advyzon, document actions taken, and help clients with technology and portal login support.
• Serve as backup for account onboarding, ACATs, and trading/rebalancing tasks alongside the Operations Intern, staying cross-trained to ensure continuity of coverage.
• Coordinate client meetings, confirm annual meetings are correctly scheduled through Calendly across advisor calendars and conference rooms in Bedford, Nashua, and Peterborough, prepare meeting spaces, greet clients, and scan documents as requested.
• Support quarterly report and newsletter mailings, and handle all client information in accordance with the firm's privacy and data security policies.

Skills

Administrative support

Client service

Financial services

Education

High school diploma

Associate or Bachelor's preferred

Tools

Advyzon

Fidelity Wealthscape

DocuSign

ShareFile

Calendly

Xero

Job description

Milestone Financial Planning, LLC (fiduciary and B-Corporation) strives to make a difference in people’s lives. Our clients rely on us to provide comprehensive financial and retirement planning services, emphasizing reducing lifetime taxes. We are a small team of professionals who value the impact of doing meaningful work for our clients while maintaining a work/life balance.

At every level, we emphasize that your ideas and insights are encouraged and highly valued. We believe that innovation and collaboration thrive when everyone’s unique perspectives and contributions are acknowledged and respected. Whether you’re just starting out or have years of experience, your input is vital to our collective success. We foster an inclusive environment where your voice matters, and we can achieve remarkable results together.

Responsibilities

In this role, you will be a foundational part of the Operations team, keeping the day-to-day work of investment management, financial planning, and tax preparation running smoothly for clients. You will contribute to a positive, collaborative work environment, take initiative to improve processes, and exercise sound judgment and confidentiality across all of your responsibilities. You'll also support broader firm operations, including receiving incoming calls, managing office supplies and mail, and arranging coverage when out of the office.

You will manage incoming client documentation across email, Advyzon, Client Downloads, ShareFile, DocuSign, fax, and paper, filing everything according to the firm's naming and filing conventions and assigning follow-up tasks to advisors as needed. Day to day, you'll monitor workflow items and Teams alerts in Fidelity Wealthscape, process custodian paperwork, move tasks forward through Advyzon, document actions taken, and help clients with technology and portal login support. You'll also serve as backup support for account onboarding, ACATs, and trading/rebalancing tasks alongside the Operations Intern, staying cross-trained to ensure continuity of coverage.

You will help coordinate client meetings, confirming annual meetings are correctly scheduled through Calendly across advisor calendars and conference rooms in Bedford, Nashua, and Peterborough, preparing meeting spaces, greeting clients and prospects, and scanning documents as requested. You'll also support quarterly report and newsletter mailings, and handle all client information in accordance with the firm's privacy and data security policies, safeguarding physical and electronic records and reporting any suspected data security incidents right away.

Qualifications

High school diploma required; associate or bachelor's degree, or equivalent professional experience, preferred. Prior experience in a client service, administrative, or office support role is preferred, ideally within financial services or another regulated industry. Strong organizational skills and attention to detail are essential, along with the ability to manage multiple recurring tasks and deadlines, follow established processes accurately with minimal supervision once trained, and communicate clearly and professionally with a client-service orientation. Comfort working across multiple office locations and coordinating logistics for in-person client meetings is a plus.

Experience

• Advyzon
• Fidelity Wealthscape
• DocuSign
• ShareFile
• Calendly
• Xero

Benefits

• Defined training period to acclimate you to our clients, team members, systems and processes
• 4% 401k match
• Section 125 Cafeteria Plan of $11,000/year (2026), which can be used to purchase health and dental insurance and/or HSA funding
• Company-paid short- and long-term disability
• Company-paid professional development
• Positive, family-first culture and flexible work environment
• 3 weeks’ vacation
• Sick leave
• Parental leave
• Top-notch technology and equipment

Hours: Monday-Friday 8:30 AM-5:00 PM, with occasional flexibility for meeting coverage