Operations Associate

Crate & Barrel; Lawrenceville (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Crate & Barrel is seeking an Operations Associate to reinforce stockroom efficiency and salesfloor presentation. You’ll handle customer curbside orders, ship-from-store, and buy online pickup, while maintaining inventory accuracy and on-brand displays.

Collaborate with team to follow policies, support safety, and learn systems supporting pricing and promotions. A positive attitude and multitasking are essential.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Ability to work in a fast-paced retail environment and collaborate with store team.

Responsibilities

• Process all incoming and outgoing packages, including curbside orders and ship-from-store.
• Assist in stockroom preparation for inventory and maintain organized stockroom.
• Maintain visual merchandising standards on the sales floor to engage customers.
• Provide excellent service and uphold company standards in selling and teamwork.
• Greet customers, respond to questions, process payments, and escalate as needed.
• Support store safety and loss prevention programs and policies.

Skills

Customer service

Retail experience

Interpersonal skills

POS system

Tools

POS system

Job description

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as an Operations Associate...

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner

• Assist in preparing the stockroom for inventory and perform assigned inventory duties

• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom

• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product

• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase

• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork

• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate

• Engage in, maintain and support store safety standards and training

• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual

• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed

• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed

• Promote the brand by engaging customers in creative activities and demonstrations, as needed

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates

• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece

• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills

• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning

• Engage in, maintain and support store safety standards and training

• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred

• Retail experience preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.