Operations Associate

Hightower Advisors; Chicago (IL); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision on day one

Paid parental leave

Hybrid schedule: in-office Mon-Thu, Wf

401k matching

HSA contributions

Student loan assistance

Pet insurance

Gym in Chicago office

Flexible PTO plan

Fringe benefits

Job summary

Hightower Advisors in Chicago is seeking an Operations professional to support client agreements, custodian maintenance and cross‑department workflows. Reporting to the Manager of Operations, you will enforce standard documentation, run routines, and implement quality controls in a fast‑paced environment.

You will create, maintain and terminate custodian access, manage rep codes and data feeds for advisor practices and the Hightower Home Office, and collaborate with finance and client reporting

Qualifications

• Bachelor's degree in business administration, operations management, or related field.
• 1+ years of experience in operations or a similar role.
• Excellent communication skills and attention to detail.
• Experience working with high-net-worth advisors/representatives.
• Knowledge of industry regulations and compliance standards.

Responsibilities

• Execute and monitor operational processes, ensuring adherence to guidelines.
• Collaborate with finance, centralized services, and client reporting to streamline workflows.
• Create, maintain, and terminate custodian access for all individuals and advisor practices.
• Create, maintain, and terminate rep codes and data feed connections for advisor practices and Hightower Home Office.
• Work closely with firms transitioning into Hightower.
• Handle special projects as needed.

Skills

Communication skills

Attention to detail

Customer service

Ability to work in fast-paced env

Education

Bachelor's degree in business administration or operations management

Tools

Fidelity Wealthscape

Schwab Advisor Center

Pershing Netx360+

Salesforce

Job description

Our Story

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent‑minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).

Your Future Team

Hightower's Operations team supports Advisory teams through the creation, maintenance, and amendments of Client Agreements and custodian maintenance.

Reporting to the Manager of Operations, you will play a crucial role in ensuring the smooth functioning of our day‑to‑day operations. You will be responsible for ensuring standard documentation practices are followed, executing standard operational processes, and implementing quality control measures throughout Hightower operations. To be successful in this role, you must have a strong customer service attitude with the ability to think outside of the box in a fast‑paced environment.

What You’ll Do

• Execute and monitor operational processes, ensuring adherence to established guidelines and procedures.
• Work closely with other departments, such as finance, centralized services, and client reporting, to streamline workflows, resolve operational issues, and enhance overall organizational efficiency
• Create, maintain, and terminate custodian access for all individuals, including all advisor practices as well as Hightower Home Office
• Create, maintain, and terminate all rep codes and data feed connections for all advisor practices as well as Hightower Home Office
• Work closely with firms that are transitioning into Hightower
• Special Projects as needed

What You’ll Bring

• Bachelor's degree in business administration, operations management, or a related field (or equivalent practical experience).
• 1+ years of experience in operations or a similar role
• Excellent communication skills and attention to detail
• Experience working with high‑net‑worth advisors/representatives
• Knowledge of industry‑specific regulations and compliance standards
• Knowledge of Fidelity Wealthscape, Schwab Advisor Center, and Pershing Netx360+ preferred
• Knowledge of Salesforce is helpful
• Ability to work in a fast‑paced environment

What We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• Mother’s lounge onsite
• Flexible PTO plan
• In‑office Monday through Thursday and work from home on Fridays
• Free brand‑new gym in the Chicago office
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance
• Base salary of $70,000- $75,000 plus discretionary bonus (exact base salary amount will be dependent on experience)

AN EQUAL OPPORTUNITY EMPLOYER:

Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.