Operations Associate

Insight Folios; Charlotte (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Quarterly bonus

Job summary

Insight Folios, an independent wealth management firm, is seeking a highly motivated, service-oriented Operations Associate to join our team. This is a full-time, in-office position based in Charlotte, North Carolina.

The Operations Associate plays a vital role in daily operations, providing operational support through account servicing, trading support, and client communications, ensuring accuracy and timely delivery while protecting the client experience.

Qualifications

• Two or more years of experience in wealth management or related field.
• Familiarity with financial accounts, terminology, and operations processes.
• Experience with Schwab Advisor Center, Wealthbox, DocuSign, Google Workspace or similar platforms.
• Ability to learn new systems and processes quickly.

Responsibilities

• Manage client and advisor requests from initiation through completion.
• Process account openings, transfers, money movement, and related paperwork.
• Maintain accurate records and monitor requests through completion.
• Provide exceptional support and service through timely communication and follow-through.
• Answer phones, welcome clients, and provide front office coverage as needed.
• Prepare materials and complete operational tasks to support advisors.
• Develop proficiency in advisor-directed trading responsibilities.
• Support account reconciliation and other investment operations with accuracy and compliance.
• Identify opportunities to improve workflows and document procedures.

Skills

Organizational skills

Time management

Professional communication

Confidentiality

Independent work

Process improvement

Adaptability

Long-term career focus

Tools

Schwab Advisor Center

Wealthbox

DocuSign

Google Workspace

Job description

Insight Folios, an independent wealth management firm, is seeking a highly motivated, service-oriented Operations Associate to join our team. This is a full-time, in-office position based in Charlotte, North Carolina.

POSITION SUMMARY

The Operations Associate plays a vital role in Insight Folios' daily operations, providing exceptional service to advisors and clients. This role provides behind-the-scenes operational support through account servicing, trading support, operational workflows, and client and advisor communications, ensuring work is completed accurately, promptly, and with exceptional care. By protecting the client experience and strengthening the firm's operational capacity, the Operations Associate plays a vital role in Insight Folios' success.

DUTIES AND RESPONSIBILITIES

Operational Support

• Manage client and advisor requests from initiation through completion.
• Process account openings, transfers, money movement, account maintenance, and related paperwork.
• Maintain accurate records and monitor requests through completion.
• Provide exceptional support and service to advisors and clients through timely communication and follow-through.
• Answer phones, welcome clients, and provide front office coverage as needed.
• Prepare materials and complete operational tasks that allow advisors to focus on serving clients.

Trading & Operations

• Develop proficiency in advisor-directed trading responsibilities following training.
• Support account reconciliation and other investment operations while ensuring accuracy and compliance.

Process Improvement & Team Support

• Identify opportunities to improve workflows and operational efficiency.
• Document standard operating procedures and support continuous process improvement.
• Collaborate with team members, cross-train in operational functions, and contribute to quarterly operational objectives.

QUALIFICATIONS

• Two or more years of experience in wealth management, financial services, banking, insurance, investment operations, or a related field preferred.
• Working knowledge of financial accounts, industry terminology, and operational processes preferred.
• Experience with Schwab Advisor Center, Wealthbox, DocuSign, Google Workspace, or similar financial services platforms preferred.
• Demonstrated ability to learn new systems, processes, and technology quickly.

REQUIRED SKILLS & COMPETENCIES

The ideal candidate demonstrates:

• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent time management, prioritization, and follow-through.
• Professional communication and a service-oriented approach to supporting both clients and advisors.
• Sound judgment, integrity, and the ability to maintain confidentiality.
• Initiative, ownership, and the ability to work independently while collaborating effectively with a team.
• A continuous improvement mindset with the ability to identify efficiencies and document processes.
• Adaptability and a willingness to learn new technology, systems, and responsibilities.
• A desire to build a long-term career in wealth management operations.

COMPENSATION

$50,000–60,000 annually, based on qualifications and experience, plus the opportunity to earn a performance-based quarterly bonus. As well as paid time off.

GROWTH OPPORTUNITY

Insight Folios views Operations as a long-term professional career path. Operations Associates are expected to contribute to process improvement, documentation of standard operating procedures, and the ongoing development of operational excellence. As the firm grows, team members who demonstrate ownership, leadership, and operational excellence may have opportunities to mentor future Operations Associates, lead operational initiatives, and assume increasing leadership responsibilities.